BotOperationsSpecialist(6-monthFTC)

**About Planet** Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. ### **What you’ll do** * Own the day-to-day operations of business bots to ensure smooth performance and reliable outcomes. * Monitor bot activity, spot issues early, and coordinate fixes with relevant teams (e.g., Operations, Product/Tech, Vendors) when needed. * Manage incoming requests and requirements related to bots (triage, clarification, prioritization, follow-up). * Maintain clear documentation: bot configurations, known issues, changes, and operational guidelines. * Prepare regular Excel-based reports and trackers (performance, incidents, request status, trends) and share updates with stakeholders in English. * Drive continuous improvement by identifying recurring problems and proposing practical operational solutions. * Collaborate with international stakeholders and communicate status, risks, and next steps in a clear and professional way. * This is a fixed-term role until the end of the year (with a focus on maintaining operational continuity and stability). ### **Who you are** * Very good English & Polish (written and spoken) for daily communication with stakeholders. * Strong Excel skills (trackers, pivot tables, basic formulas; ability to work with operational data). * High attention to detail, strong ownership mindset, and ability to manage multiple requests in parallel. * Experience in operations/support/coordination roles (automation, bots,