Expeditors
logistics
BookingandCustomerServiceAgentGlobalNetworkManagementCenter
“Booking and Customer Service Agent - Global Network Management Center at Expeditors. Provide customers with a central point of contact. Provide customer service functions”
What You'll Achieve.
Consistently meets KPI standards; Exceeds customer expectations; Consistently strives to improve customer satisfaction
Industry & Context.
Have initiative and the ability to develop solutions; Proactive and when issues arise, is timely and resolute in solving problems; Escalating to management when necessary
on site, Need to be currently based in Europe
What They're Looking For.
Must Have
Fluent in Romanian, Fluent in English, One year of work experience in Customer Service, logistics, freight forwarding, or related field, Be able to handle difficult situations well, Able to carry out high-level professional communication, Be flexible and easily adapt to the work environment, Have initiative and the ability to develop solutions, To reach for perfection in the details of your work, To be oriented towards customer satisfaction, Have high quality standards
Nice to Have
Bachelor’s degree in Business, Supply Chain/Logistics, Data Science, Finance, Economics, or related field, Qualifications in supply chain management or logistics, IATA/FIATA, Broker’s License, University/Specialist Certifications
What You'll Do.
Provide customers with a central point of contact
Provide customer service functions
Professional and timely response to customer inquiries
Professional and timely response to network inquiries
Ensuring shipments move according to customer SOP
Ensuring shipments move according to customer KPI's
Provide network visibility with a sense of urgency
Consistently completes quality work
Committed to operational excellence
Committed to continuous improvement
All activities are compliant with company policies
All activities are compliant with government regulations
Ensures smooth and timely freight process flow
Follows customer's standard operating procedures
Proactively notifies customers of any issues
Consistently meets KPI standards
Ensures accurate and timely data entry
Monitors exception reports for quick data integrity resolution
Invoices customers the expected charges timely
Invoices customers the expected charges accurately
Properly provisions service provider charges
Follows proper credit approval processes
Exceeds customer expectations by anticipating needs
Exceeds customer expectations by understanding needs
Exceeds customer expectations by meeting needs
Proactive in solving problems
Timely in solving problems
Resolute in solving problems
Escalating to management when necessary
Builds rapport during interactions
Exhibits empathy during interactions
Consistently strives to improve customer satisfaction
Consistently meets deadlines
Can be relied on for planning purposes
Manages own time effectively
Displays willingness to accomplish own job responsibilities
Willing to aid and assist others
Works in harmony with superiors
Works in harmony with fellow workers
Effectively listens to others
Communicates in a professional manner
Provides relevant information to co-workers
Provides relevant information to customers
Provides relevant information to service providers
Provides timely information to co-workers
Provides timely information to customers
Provides timely information to service providers
Responds to voicemails
Responds to other communication
Exhibits company’s 10 cultural attributes
Promotes company’s 10 cultural attributes
Participates in training within company’s guidelines
Completes required training in a timely manner
Pursues professional development goals for self
Participating in a development plan
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaboration; Works in harmony with superiors and fellow workers without incident or delay; Willing to aid and assist others to the benefit of the company and/or customers
Communication Scope
Able to carry out high-level professional communication; Communication; Effectively listens to others; Communicates (verbal and written) in a professional manner; Provides relevant and timely information to co-workers, customers and service providers; Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
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