Mastercard
Financial Services
BizOPSEngineerII
“BizOPS Engineer II at Mastercard. Skills: Site Reliability Engineering (SRE), automation, UNIX, scripting, Oracle, SQL, distributed systems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.. Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns”
Industry & Context.
Analytical/problem solving and planning skills.; Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover; analyzing and troubleshooting large-scale distributed systems.
Minor travel may be required., All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard’s security policies and * Ensure the confidentiality and integrity of the information being * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
What They're Looking For.
Must Have
BS degree in Computer Science or related technical field involving coding (e. g. , physics or mathematics), or equivalent practical experience., Bachelor’s degree in Information Technology, Computer Science or equivalent work experience., Analytical/problem solving and planning skills., The ability to organize, multi-task and prioritize work based on current business needs., Possess communication skills -- both verbal and written., relationship skills, collaborative skills and customer service skills., 1-3 Years of experience in the following is required: UNIX, scripting, Oracle, SQL skills, Experience in dealing with difficult situations and making decisions with a sense of urgency is needed., Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must., Ability to work with little or no supervision.
Nice to Have
Experience in a financial environment preferred., Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby., Interest in designing, analyzing and troubleshooting large-scale distributed systems., We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
What You'll Do.
Engage in and improve the whole lifecycle of services—from inception and design
operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting
capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability
latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving
by connecting the dots during a production event thru the various technology stack that makes up the platform
to optimize mean time to recover
How You'll Work.
Team & Collaboration
Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.; Work with a global team spread across tech hubs in multiple geographies and time zones; Share knowledge and mentor junior resources; closely partnering with developers to design, build, implement, and support technology services.; providing the feedback loop to our development partners on how we can improve the customer experience of our applications.; communicating effectively with all key stakeholders.
Communication Scope
Possess communication skills -- both verbal and written.; communicating effectively with all key stakeholders.
Process & Methodology
planning skills, organize, multi-task, prioritize work
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