Brainlab
digital medical technology
BiomedicalEngineer(ClinicalSpecialist)
“Biomedical Engineer (Clinical Specialist) at Brainlab. Skills: on-site consulting, guidance to physicians and Operating Room (OR) personnel, evaluating options, problem-solving during surgery, maximize Brainlab product efficiency and usage, Manage and maintain install base, basic 3rd Party integrations, Analyze and resolve product issues for Brainlab systems, technical training, documentation, quality improvement process, recommending product modifications, clinical case coverage & support, Comp”
What You'll Achieve.
maximize Brainlab product efficiency and usage; driving customer utilization; increase revenue via the sale of spare parts, upgrades, contract renewal, etc.
Industry & Context.
problem-solving; critical thinking; ability to make independent decisions
on-site consulting, clinical case coverage & support for Complex Cases and Go Live launches (based on availability)
What They're Looking For.
Must Have
B. S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required, 1-3 years minimum experience in a technical support role preferably for a healthcare company or Provider, Proficient in the use of PC software applications including Microsoft Office, Self-motivated, detail oriented and a proven history of ability to make independent decisions
Nice to Have
1-2 years minimum sales experience with healthcare company preferred, Knowledge of surgical procedures, anatomy and medical terminology preferred
What You'll Do.
Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem-solving during surgery in order to maximize Brainlab product efficiency and usage.
Manage and maintain install base
including basic 3rd Party integrations.
Analyze and resolve product issues for Brainlab systems at assigned Account(s) via Salesforce through detailed analysis and utilization of critical thinking via technical training and documentation.
Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
Provide clinical case coverage & support for Complex Cases and Go Live launches (based on availability).
Manage the process of driving customer utilization
especially via unique workflows and special applications.
Act as escalation point for clinical regional issues.
Direct and assist Radiology staff in performing necessary scans prior to surgery.
Educate/train physicians and hospital personnel
Central Sterile Processing
Biomedical and Information Technologies staff
on the use of Image Guided Surgery (IGS) products and services.
Develop and conduct training programs for hospital staff enabling them to implement in-house training.
Act as primary customer liaison
maintaining contact with customer
assessing satisfaction and usage levels and providing recommendations on this process.
Work with the Application Consultant to increase revenue via the sale of spare parts
Work closely with the Application Consultant
and Marketing Manager on market transparency
and Research & Development (R&D) projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.
Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e. g. provide clinical knowledge transfer
interesting cases or case set-ups
Maintain Salesforce documentation of all working hours.
Attend IGS Continuing Education annually and maintain annual product certification competency.
How You'll Work.
Team & Collaboration
Collaborate and strategize with Regional Support Manager to provide regular content for team calls/meetings (e. g. provide clinical knowledge transfer, share best practices, interesting cases or case set-ups, etc.).; Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D) projects.
Communication Scope
primary customer liaison; assessing satisfaction and usage levels; providing recommendations; Educate/train physicians and hospital personnel
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