Twoconnect
BillingVerificationAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Billing Verification Analyst at Twoconnect. Skills: Billing analysis, Data analysis, Dispute resolution, Process improvement. Review and analyse energy billing data to verify accuracy.. Investigate automated bill verification failures.”
What You'll Achieve.
Support accurate client billing outcomes.; Support accurate, timely, and reliable bill verification outcomes.; Track verified savings, billing corrections, credits, and financial outcomes resulting from investigation and dispute activity.; Contribute to accurate reporting, internal updates, and operational visibility across verification activity and issue resolution.
Industry & Context.
Analytical skills with the ability to investigate discrepancies, identify root causes, and interpret billing or data issues accurately.; Good problem-solving skills with the ability to gather evidence, document findings, and recommend practical next steps.
What They're Looking For.
Must Have
Minimum 2-5+ years’ experience in billing analysis, bill verification, data analysis, utilities, energy, metering services, finance operations, or a similar analytical support role., Experience working with invoices, billing data, account information, tariffs, rates, meter data, or utility-related information is highly regarded., analytical skills with the ability to investigate discrepancies, identify root causes, and interpret billing or data issues accurately., Advanced Microsoft Excel skills, including the ability to work with large data sets, formulas, filters, reconciliations, and exception reporting., attention to detail and ability to review information carefully while maintaining accuracy across repetitive and high-volume tasks., Ability to identify retailer billing errors, system configuration issues, data quality concerns, and process-related problems., Experience raising, tracking, and resolving disputes, queries, adjustments, credits, or billing corrections with external providers or internal teams., Good problem-solving skills with the ability to gather evidence, document findings, and recommend practical next steps., organisational and time management skills, with the ability to manage multiple cases, deadlines, and follow-up actions., Good written and verbal communication skills, with the ability to liaise professionally with internal stakeholders, customers, retailers, and service providers., Ability to follow established processes while identifying opportunities to improve accuracy, efficiency, and reporting quality., Comfortable working in a data-focused, process-driven environment with a commitment to confidentiality and quality., Reliable, proactive, and team-oriented, with a continuous improvement mindset and willingness to learn within the energy and utilities sector.
Nice to Have
Bachelor’s degree or tertiary qualification in Engineering, Science, Environmental Studies, Data Analytics, Business, Finance, or a related discipline is preferred., Experience using ticketing, CRM, workflow, or case management systems such as A2 or similar platforms is advantageous.
What You'll Do.
Review and analyse energy billing data to verify accuracy.
Investigate automated bill verification failures.
Analyse large data sets using Excel and internal systems.
Raise billing disputes with energy retailers and follow up.
Maintain accurate case notes
and resolution records.
Liaise with internal teams
Track verified savings
and financial outcomes.
Escalate complex billing
Identify recurring billing issues
system configuration problems
and workflow inefficiencies.
Contribute to accurate reporting and internal updates.
and billing information with confidentiality.
Work collaboratively with teams to support accurate bill verification outcomes.
Perform other position-level duties as they arise.
How You'll Work.
Team & Collaboration
Liaise with internal teams, retailers, providers, and relevant stakeholders to obtain information, clarify issues, and support timely dispute resolution.; Work collaboratively with the SmartValidation, SmartSupport, and broader Eutility teams to support accurate, timely, and reliable bill verification outcomes.
Communication Scope
Good written and verbal communication skills; Ability to liaise professionally with internal stakeholders, customers, retailers, and service providers.
Full Job Description
The Verification Analyst will support various functions by reviewing energy billing data, investigating verification failures, identifying billing discrepancies, and supporting accurate client billing outcomes. This role requires strong analytical skills, attention to detail, and the ability to work with large data sets, internal systems, retailers, and stakeholders to resolve billing issues, track savings, and improve the bill verification process * Review and analyse energy billing data to verify accuracy, identify discrepancies, and support correct billing outcomes for clients. * Investigate automated bill verification failures and determine whether issues relate to retailer billing errors, system configuration, data quality, or other contributing factors. * Analyse large data sets using Excel and internal systems to identify patterns, exceptions, errors, and opportunities for savings or corrections. * Review invoices, tariffs, rates, meter data, account information, and related billing details to confirm accuracy against expected arrangements. * Raise billing disputes with energy retailers and follow up through to resolution, including tracking credits, adjustments, and outcomes. * Maintain accurate case notes, ticket updates, supporting evidence, and resolution records within internal systems such as A2. * Liaise with internal teams, retailers, providers, and relevant stakeholders to obtain information, clarify issues, and support timely dispute resolution. * Track verified savings, billing corrections, credits, and financial outcomes resulting from investigation and dispute activity. * Escalate complex billing, data, or system issues to the appropriate internal teams where further investigation or technical support is required. * Identify recurring billing issues, system configuration problems, data gaps, and workflow inefficiencies to support process improvement. * Contribute to accurate reporting, internal updates, and operational visibility across verificat
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