Postman
Technology
BillingSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Billing Support Specialist at Postman. Skills: Billing support, Customer support, SaaS billing. Manage customer inquiries across billing support channels. Own customer-reported billing issues”
Industry & Context.
Analytical; Troubleshooting; Problem-solving
Rotational shifts, 24/5 coverage model, Holiday coverage, Night shift allowance
What They're Looking For.
Must Have
2-4 years experience in billing support, Experience handling customer inquiries through email or ticketing platforms, Understanding of SaaS subscription models, Excellent written communication skills, Excellent verbal communication skills, Analytical abilities, Troubleshooting abilities, Problem-solving abilities, Ability to manage multiple priorities, Ability to work effectively with globally distributed teams, Ability to work with cross-functional stakeholders, Willingness to work rotational shifts, Willingness to participate in planned public holiday and festival coverage
Nice to Have
Experience handling live chat support, Familiarity with SaaS pricing, Familiarity with SaaS packaging, Familiarity with SaaS licensing, Familiarity with subscription management, Experience supporting Sales teams, Experience supporting Renewals teams, Experience supporting Finance teams, Familiarity with billing systems, Familiarity with invoicing workflows
What You'll Do.
Manage customer inquiries across billing support channels
Own customer-reported billing issues
Handle billing requests
Handle subscription-related requests
Deliver clear customer communication
Deliver accurate customer communication
Deliver empathetic customer communication
Maintain defined SLAs
Work across platforms
Route inquiries to internal teams
Identify sales opportunities
Identify renewal opportunities
Identify cancellation risks
Identify account concerns
Route opportunities to teams
Prioritize issues based on severity
Prioritize issues based on urgency
Prioritize issues based on customer impact
Prioritize issues based on SLA
Prioritize issues based on business requirements
Participate in 24/5 global billing support coverage
Participate in rotational shifts
Participate in planned holiday coverage
How You'll Work.
Team & Collaboration
Globally distributed teams; Cross-functional stakeholders; Sales teams; Renewals teams; Finance teams; Engineering teams; Product Support teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. About the Role Postman is looking for a Billing Support Specialist to join our Support team in Bangalore. In this role, you will support customers across multiple billing support channels. Today, this includes email/ticket-based support and live chat, with the possibility of supporting additional channels as our support model evolves. The role requires flexibility to work rotational shifts as part of Postman’s 24/5 global billing support coverage model. The ideal candidate enjoys solving customer problems, has strong written communication skills, is comfortable working across multiple support channels, and can collaborate effectively with internal teams such as Sales, Renewals, Finance, Engineering and Product Support. Work Schedule Shift rotations may include: 6:00 AM to 3:00 PM IST - Office-based 2:00 PM to 11:00 PM IST - Office-based 6:00 PM to 3:00 AM IST - Work from home 9:00 PM to 6:00 AM IST - Work from home Saturday and Sunday are regular weekly offs. Public holiday and festival coverage may be required as part of a planned rotation. Employees working on designated holidays are eligible for holiday pay as per company policy
Applying for this Billing Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Postman?
Real rants from real employees. Read before you apply.