Turnitin, LLC
Finance / FinServ
BillingSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Billing Specialist at Turnitin, LLC. Skills: Global billing experience, NetSuite or equivalent ERP system, Accurate billing of customers, Invoice generation, Credit memo creation, Global tax compliance. Accurate billing of customers. Generate invoices from sales orders”
What You'll Achieve.
Ensure accuracy, completeness, and adherence to established company policies; Deliver accuracy and consistency within the monthly billing cycle; Deliver effective solutions; Ensure the integrity of all financial transactions; Resolve billing tickets within the agreed-upon timescales; Meaningfully improve learning outcomes
Industry & Context.
Address system exceptions promptly to identify and resolve complex billing queries; Identify and resolve complex billing queries; Identify and formally report on any emerging issues
Availability to work the UK shift (3:00 PM – 12:00 AM Philippine Standard Time)
What They're Looking For.
Must Have
Two years of global billing experience utilizing NetSuite or an equivalent Enterprise Resource Planning (ERP) system (e. g. , Oracle, SAP), Demonstrated ability to effectively multitask, prioritize tasks, and manage time efficiently, Previous professional experience working in a fully remote capacity, Exceptional attention to detail, Proven capacity to work autonomously and demonstrate independence, Possession of professional and approachable interpersonal skills, Proficiency in utilizing Excel or Google Sheets, Adaptability and aptitude for change management, Demonstrated initiative and a proactive self-starter approach, High level of self-motivation and commitment, Ability to thrive in a high-paced, rapidly evolving environment, Experience meeting month-end deliverables and managing associated pressures, Excellent communication skills, both verbal and written, in English, Availability to work the UK shift (3:00 PM – 12:00 AM Philippine Standard Time)
Nice to Have
Prior experience with Salesforce, Familiarity with Google Workspace, specifically Google Sheets, Exposure to global/multi-national operations, including handling multiple currencies and varying taxation requirements, Experience working within a multicultural environment and possessing an understanding of local cultural nuances
What You'll Do.
Accurate billing of customers
Generate invoices from sales orders
Generate and meticulously review invoices to ensure accuracy
and adherence to established company policies
Address system exceptions promptly to identify and resolve complex billing queries
Monitor unbilled orders
Track individual performance metrics
Identify and formally report on any emerging issues
Manage the service ticket queue
Strictly adhere to departmental Service Level Agreements (SLAs)
Ensure rigorous compliance with all documented processes
Confirm that appropriate Delegation of Authority (DOA) approvals are consistently obtained
Take ownership of a personal development plan
Provide a comprehensive quarterly reflection on progress achieved
Provide support for ad hoc project work as necessitated by business requirements
How You'll Work.
Team & Collaboration
Proactive communication with internal stakeholders; Collaborate closely with the Orders and Sales departments; Partner with the Tax Department; Collaborate effectively; Break down silos
Communication Scope
Excellent communication skills, both verbal and written, in English; Professional and approachable interpersonal skills
Process & Methodology
Ad hoc project work
Full Job Description
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description Reporting into the Accounts Receivable Team Lead, this role is responsible for the accurate billing of customers, leveraging your experience to generate invoices from sales orders within NetSuite. The role involves proactive communication with internal stakeholders to deliver accuracy and consistency within the monthly billing cycle. Turnitin has a remote first philosophy and offers a dynamic and culturally diverse experience. Responsibilities: * Generate and meticulously review invoices to ensure accuracy, completeness, and adherence to established company policies. * Address system exceptions promptly to identify and resolve complex billing queries, engaging proactively with internal stakeholders to deliver effective solutions. * Monitor unbilled orders, track individual performance metrics, and identify and formally report on any emerging issues. * Collaborate closely with the O
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