BillingOperationsManager

WHY JOIN TAXRISE? At TaxRise, we don’t just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people’s lives while growing your career with a team that values your contributions. ABOUT THE ROLE The Billing Operations Manager is responsible for leading and scaling the collections function, with a primary focus on recovering past-due accounts, preventing early-stage defaults, and retaining clients through proactive, solutions-oriented outreach. This role owns departmental strategy, structure, performance management, and cross-functional alignment to ensure consistent collections execution, strong recovery outcomes, and high client retention. You will oversee a team of billing and collections agents, establish clear daily and weekly operating rhythms, and implement structured, agency-informed collections best practices aligned with TaxRise’s client-first values. This role is ideal for a proven operations leader from a collections agency or high-volume financial services environment who brings discipline, accountability, and repeatable processes to a growing organization. This is a 100% on-site position at our Irvine, CA office. We’re all about that in-person energy, collaboration, innovation, and growth happen best when we’re together. If you’re ready to lead a high-performing team in a dynamic environment, we want to meet you. HOW YOU’LL BE REWARDED At TaxRise, we reward operational excellence and strong leadership with competitive pay and performance-driven incentives. Base Salary: $110,000 – $130,000 per year Monthly Bonus: $5,000 – $6,000 per month, based on department performance WHAT YOU’LL DO Department Leadership you're joining a movement. We're a team that thrives on celebrating successes and making a genu