Newfold Digital
web technology
BillingandRiskMitigationAssociate
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“Billing and Risk Mitigation Associate at Newfold Digital. Skills: billing, fraud, customer service. Handle account related issues. Process payments”
Industry & Context.
reasoning; problem-solving; analytical skills
Renders work hours with flexibility when required, Dresses appropriately and always presents a good image for the company, Conducts business in alignment with the company’s core values, Complies with the different policies set by the company, Ensures that our company always conducts business in an ethical manner without putting anyone in a position of risk, Performs other duties and responsibilities that may be assigned by Management from time to time, Conducts all activities in line with the organisation’s policies, processes and guidelines with respect to customer privacy, security, data protection, organisational strategy, security, legal and regulatory requirements, Appropriately handles all confidential company and client information, Reports any discovered breaches of confidentiality or policy (internal or regulatory) to management, Reports any discovered vulnerabilities in internal or third-party systems, Ensures reported vulnerabilities, breaches of confidentiality and breaches of policy (internal or regulatory) is actioned or escalated
What They're Looking For.
Must Have
1 year experience in Customer Service, 6 months experience in billing, 6 months experience in fraud
Nice to Have
basic domain and web hosting technical knowledge and skills
What You'll Do.
Handle account related issues
Work with Treasury and Accounting
Follow dispute processes
Analyze payment gateway transactions
Inform customers of underpayment
Complete special tasks
Provide customer service
Handle customer enquiries
Respond to customer needs
Coordinate with team members
Determine fraud trends
Collaborate with management
Ensure customer confidentiality
Provide real time updates
Create unpaid invoice
Report possible fraudsters
How You'll Work.
Team & Collaboration
Works proactively with both SG Treasury and Cebu Accounting; Communicates and coordinates effectively with other team members and internal departments; Works collaboratively and closely with Team Leaders, Support Managers and training staff
Communication Scope
excellent verbal and written communications skills; professional manner; polite and professional
Full Job Description
**Who we are.** **Newfold Digital** is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. **What you’ll do & how you’ll make your mark** * Ensures that all account related specific issues including but not limited to payment disputes, refunds, fraud checks and any related system billing errors are accurately and effectively handled. * Ensures that the correct invoices are mark as paid when cheque or bank transfer payments are already cleared. * Works proactively with both SG Treasury and Cebu Accounting for unsettled cheque or bank transfer payments. * Understands and follows the processes and guidelines in handling disputes and fraudulent transactions. * Analyzes transaction in payment gateways for possible undercharge and overcharge, and conducting appropriate action. * Informs customer in a professional manner with possible underpayment and collects the right amount. * Accurately completes special task given accurately and in timely manner. * Provides excellent service and support to our customers in all means of communication including phone and email. * Deals with all forms of enquiries politely and professionally while always keeping our company reputation in front of mind. * Responds promptly to the needs of the customer through emails, tickets, and phone calls and always doing the best to solve any issues related to customer account’s responsibility. * Escalates system bugs, serious and c
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