Newfold Digital
BillingandRiskMitigationAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Billing and Risk Mitigation Associate at Newfold Digital. Skills: billing, risk mitigation, customer service. Handle account related issues. Process payments”
Industry & Context.
reasoning; problem-solving; analytical skills
Renders work hours with flexibility, Dresses appropriately, Conducts business in alignment with core values, Complies with policies, Conducts business ethically, Performs other duties as assigned, Conducts all activities in line with policies, Handles confidential information, Reports breaches of confidentiality, Reports policy breaches, Reports vulnerabilities, Ensures vulnerabilities are actioned
What They're Looking For.
Must Have
1 year experience in Customer Service, 6 months experience in billing and/or fraud, college level
Nice to Have
basic domain and web hosting technical knowledge and skills
What You'll Do.
Handle account related issues
Follow dispute processes
Inform customers about underpayment
Complete special tasks
Provide customer service
Handle customer enquiries
Respond to customer needs
Solve customer account issues
Coordinate with team members
Determine fraud trends
Maintain customer confidentiality
Provide real time updates
Create unpaid invoice
Report possible fraudsters
How You'll Work.
Team & Collaboration
Works collaboratively with Team Leaders; Works closely with Support Managers; Works closely with training staff; Communicates effectively with other team members; Communicates effectively with internal departments; Works proactively with SG Treasury; Works proactively with Cebu Accounting
Communication Scope
excellent verbal and written communications skills; professional manner; polite and professional
Full Job Description
**Who we are.** **Newfold Digital** is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. **What you’ll do & how you’ll make your mark** * Ensures that all account related specific issues including but not limited to payment disputes, refunds, fraud checks and any related system billing errors are accurately and effectively handled. * Ensures that the correct invoices are mark as paid when cheque or bank transfer payments are already cleared. * Works proactively with both SG Treasury and Cebu Accounting for unsettled cheque or bank transfer payments. * Understands and follows the processes and guidelines in handling disputes and fraudulent transactions. * Analyzes transaction in payment gateways for possible undercharge and overcharge, and conducting appropriate action. * Informs customer in a professional manner with possible underpayment and collects the right amount. * Accurately completes special task given accurately and in timely manner. * Provides excellent service and support to our customers in all means of communication including phone and email. * Deals with all forms of enquiries politely and professionally while always keeping our company reputation in front of mind. * Responds promptly to the needs of the customer through emails, tickets, and phone calls and always doing the best to solve any issues related to customer account’s responsibility. * Escalates system bugs, serious and c
Applying for this Billing and Risk Mitigation Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Newfold Digital?
Real rants from real employees. Read before you apply.