BillingAnalyst

**Say hello to opportunities.** It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. We are expanding our revenue operations team and looking for a **Billing Analyst** to thrive in a fast-paced and goal-oriented department. This position reports to a Revenue Operations Billing Manager and is an interdisciplinary position, which interacts with Billing, Sales, Legal and various Operational Managers. ** __** Please note that this role requires on-site presence at our office 4 days a week to support effective collaboration and teamwork. **Responsibilities:** * Review and resolve post-sales customer disputes: * Act as a liaison with external customers and internal stakeholders (Sales Ops, Legal, CSM, Collections) * Validating contract rates versus invoices generated to ensure accuracy and completeness * Calculating adjustments (including credit memos), generating rebills and ensuring all adjustments are booked * Participate in customer account reconciliation projects * Complete quarter-end close per internal published calendar * Point of contact for other Billing team members located in our global offices * Ensure all cases are completed in a timely manner and escalate all dependencies * Engage in special projects to serve as SME to drive system or process enhancements * Serve as a mentor to junior billing analyst in Charlotte office * Assist with the deal desk review of sales opportunities, contracts, and non-standard transactions * Assist Managers in performing internal control procedures to ensure SOX compliance * Review the validity