BilingualTechnicalSupportRepresentative

**Why join us?** **** We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to [_express themselves, connect with the world, and live richer lives_](https://www.tobiidynavox.com/pages/success-stories). At Tobii Dynavox, you can grow your career within [_a dynamic, global company_](https://www.tobiidynavox.com/pages/about-us) that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. **What you 'll do: ** The Technical Support Rep is responsible for handling incoming calls, emails and chat requests received via direct contact or Tech Support line. Must assist both English and Spanish speaking customers. _**Shift Hours: Monday-Friday 12:30pm-9:00pm EST**_ **As a Bilingual Technical Support Representative, you will be responsible for:** * Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance * Provide callers with training and troubleshooting support to address problems or concerns * Respond to email messages and chat requests and work with customers to resolve issues * Document all calls and interactions including emails and chat requests in the Call Center database * Arrange for product repairs when necessary * Update customer demographic or personal information in the database * Escalate problems/issues to the Supervisor Technical Support when warranted * Perform various other tasks as assigned **Minimum Requirements:** * High School diploma * Associate Degree in Information or Computer Science