Icf
healthcare
BilingualSurveyInterviewer(English/Spanish)
Neural analysis suggests this role is
optimal for Entry candidates.
“Bilingual Survey Interviewer (English/Spanish) at Icf. Skills: Bilingual (English/Spanish), Telephone communication skills, Data entry. Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. Positively engage with members of the public”
What You'll Achieve.
Identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions; Meet standard performance metrics
Industry & Context.
On-Call, Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama, Must pass a criminal background check, Must be 18 years of age or older
What They're Looking For.
Must Have
High school diploma/GED, Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama, Fluent in reading and writing in English and Spanish, Must pass a criminal background check, Must be 18 years of age or older
Nice to Have
6 months previous call center, customer service or collections experience strongly preferred, Previous experience collecting and recording data from the public
What You'll Do.
Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system
Positively engage with members of the public
Remain neutral and unbiased regarding their responses
Build skills by learning from colleagues and your Team Lead
How You'll Work.
Team & Collaboration
Learning from colleagues and your Team Lead
Communication Scope
Active listening and communication skills, both written and oral; Ability to enunciate clearly and coherently; Clear telephone speaking voice
Full Job Description
Job Description ICF is hiring flexible On-Call Bilingual REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. Do you have great telephone communication skills, computer entry, time management and organization skills? If so, this might be the next role you are looking for-apply today. This role is fully remote and On-Call, approximately 25 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options. **Watch the video below for a preview of this role:** [**_Job Preview: Survey Interviewers at ICF - ICF (wistia.com)_**](https://icf.wistia.com/medias/kt301pxumv) **_Job Description:_** * Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system. We will train you on delivering the script and how to enter the responses. * During each survey interview, we’ll ask you to positively engage with members of the public and remain neutral and unbiased regarding their responses. * Continue to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. Our goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience. _Required Qualifications:_ * High school diploma/GED. * Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, New Hampshire, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama. * Fluent in reading
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