Cortland
Multifamily Housing
BilingualScreening&ApplicationsSpecialist
“Bilingual Screening & Applications Specialist at Cortland. Skills: Customer service, Application processing, Documentation verification. Review and process rental applications. Ensure compliance with company policies”
Industry & Context.
Solutions-oriented approach
What They're Looking For.
Must Have
2+ years customer service experience, High school diploma or equivalent, Handle confidential information with discretion, Manage multiple tasks in fast-paced environment, Proficiency in Microsoft Office Suite, Familiarity with property management platforms, Skilled in CRM tools, Adapt to changing priorities, Maintain accuracy under pressure, Flexibility to work weekends and extended hours
Nice to Have
Multifamily housing industry experience
What You'll Do.
Review and process rental applications
Ensure compliance with company policies
Ensure compliance with regulatory requirements
Collect applicant documentation
Verify applicant documentation
Manage applicant documentation
Respond to incoming calls
Respond to chat inquiries
Maintain clear communication with applicants
Provide timely updates to applicants
Provide guidance to applicants
Address questions and concerns
De-escalate challenging situations
Navigate multiple technology platforms
Adapt to evolving systems
Adapt to evolving processes
Manage competing priorities
Collaborate within a team
Uphold Fair Housing practices
Uphold company standards
How You'll Work.
Team & Collaboration
Collaborate within a team
Communication Scope
Professional communication; Solutions-oriented approach; Clear communication; Consistent communication; Empathy; Patience
Applying for this Bilingual Screening & Applications Specialist role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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