Cortland
Multifamily
BilingualScreening&ApplicationsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Screening & Applications Specialist at Cortland. Skills: Customer service, Application processing, Documentation verification. Review rental applications accurately. Ensure compliance with company policies”
Industry & Context.
Solutions-oriented approach
What They're Looking For.
Must Have
2+ years customer service experience, High school diploma or equivalent, Handle confidential information with discretion, Exceptional time management, Prioritization and organizational skills, Manage multiple tasks in fast-paced environment, Proficiency in Microsoft Office Suite, Familiarity with property management platforms, Skilled in CRM tools, Adept at navigating systems in contact center
Nice to Have
Experience in multifamily housing industry, Exceptional attention to detail, Ability to adapt to changing priorities, Maintain accuracy under pressure, Flexibility to work weekends, Flexibility to work extended hours
What You'll Do.
Review rental applications accurately
Ensure compliance with company policies
Ensure compliance with regulatory requirements
Collect applicant documentation
Verify applicant documentation
Manage applicant documentation promptly
Manage applicant documentation efficiently
Respond to incoming calls
Respond to chat inquiries
Maintain clear communication with applicants
Maintain consistent communication with applicants
Provide timely updates to applicants
Provide guidance to applicants
Address questions with empathy
Address concerns with patience
De-escalate challenging situations
Navigate multiple technology platforms
Adapt quickly to evolving systems
Adapt quickly to evolving processes
Stay organized managing priorities
Manage competing priorities
Uphold Fair Housing practices
Uphold company standards
How You'll Work.
Team & Collaboration
Collaborate effectively within team
Communication Scope
Professionalism; Clarity; Solutions-oriented approach
Full Job Description
At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment. Role Overview As a Screening and Applications, Specialist within Cortland’s centralized Contact Center, you will serve as the primary point of contact for prospective residents, guiding them seamlessly from application submission through movein. You will review applications, verify documentation, and support applicants with professionalism and empathy throughout the leasing process. This role plays a key part in creating a positive applicant experience and requires exceptional customer service, strong communication skills, and the ability to excel in a fastpaced, dynamic environment. Review and process rental applications accurately, ensuring compliance with company policies and regulatory requirements. Collect, verify, and manage applicant documentation promptly and efficiently. Respond to incoming calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach. Maintain clear and consistent communication with multiple applicants simultaneously, providing timely updates and guidance. Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary. Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high‑volume environment. Collaborate effectively within a team environment to achieve shared goals. Uphold Fair Housing practices and company standards a
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