Cortland
Multifamily housing
BilingualResidentServicesSpecialist
“Bilingual Resident Services Specialist at Cortland. Skills: Customer service, Resident relations. Respond to resident calls. Respond to resident emails”
What You'll Achieve.
Drive satisfaction; Drive retention
Industry & Context.
Solutions-oriented approach
Work weekends, Extended hours
What They're Looking For.
Must Have
2+ years customer service, High school diploma or equivalent
Nice to Have
Multifamily housing industry experience
What You'll Do.
Respond to resident calls
Respond to resident emails
Respond to resident chat inquiries
Maintain consistent communication
Provide timely updates
De-escalate challenging situations
Navigate multiple technology platforms
Adapt quickly to systems
Adapt quickly to processes
Manage competing priorities
Collaborate within a team
Uphold Fair Housing practices
Uphold company standards
How You'll Work.
Team & Collaboration
Team environment
Communication Scope
Professionalism; Clarity
Applying for this Bilingual Resident Services Specialist role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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