TRADER
Automotive
BilingualRegistryAgent(EN/FR)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Registry Agent (EN/FR) at TRADER. Skills: Registry processing, Client service, Data entry. Process client requests. Conduct Search activities”
What You'll Achieve.
Meet service level agreements; Meet processing turnaround times; Maintain accuracy; Service excellence
Industry & Context.
Identifying efficiencies; Escalating issues
What They're Looking For.
Must Have
Knowledge of Provincial Real Property search, Knowledge of Provincial Corporate and Bank Act Services, Knowledge of relevant Provincial websites, Overall experience with MS Office, Ability to navigate through website content, Ability to navigate various applications
Nice to Have
Customer Service experience an asset, Experience working in a fast-paced environment, Experience working in a performance-based environment
What You'll Do.
Process client requests
Conduct Search activities
Conduct Registration activities
Send Provincial Registrations
Receive Provincial Registrations
Enter Manual Registrations
Process Weekly Billing
Upload EFT Files for payment
Process queues in priority sequence
Follow processes and procedures
Process billing of client requests
Adhere to client fee schedules
Adhere to Government disbursements
Adhere to processing standards
Adhere to company compliance
Answer calls promptly
Respond to clients professionally
Participate in continuous improvement
Provide assistance to co-workers
Provide assistance to clients
Identify efficiencies
How You'll Work.
Team & Collaboration
Works collaboratively with colleagues; Balancing customer and company needs; Broader team priorities
Communication Scope
Respond to clients professionally
Full Job Description
We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with confidence. Learn more at tradercorporation.com. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. This role will be within our Collateral Management (CMS) team, a national tech solution that boosts lien and registration services, recovery services, and insolvency management solutions for Canadian Lenders. Role: Bilingual Registry Agent (EN/FR) Location: Mississauga ROLE SUMMARY: Bilingual Registry Agent is responsible for processing client requests in various Registries across Canada and USA. All Search and Registration activities will be conducted within the framework of client service level agreements. The sending and receiving of all Provincial Registrations, along with Data Entry of Manual Registrations (where applicable), Weekly Billing and Invoice Generation. The completing and Uploading of EFT Files for payment. CORE ACCOUNTABILITIES / OUTCOMES: Using internal/external applications, monitor queues, and process transactions within service level agreements and benchmarked processing turnaround times. Ensure queues are processed in priority sequence and that all processes and procedures are followed. Accurately process billing of client requests, adhere to client fee schedules and Government disbursements Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to practices and company compliance. Answer calls promptly and respond to clients in a professional manner. Participate in continuous improvement with focus on service excellence. Provide assistance to co-workers and clients as required, escalating issues, identifying efficiencies. QUALIFICATIONS operational changes, high volume and tight deadlines Knowledge of Provincial Real Property
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