Express Scripts Canada
health benefits management
BilingualProviderRelationsRepresentative-EXPRESSSCRIPTSCANADA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Provider Relations Representative - EXPRESS SCRIPTS CANADA at Express Scripts Canada. Skills: Bilingualism in French and English, Provider Relations, Data Entry, Customer Service, Microsoft Office Proficiency. Support for Provider Relations administrative tasks. Review and validate completed provider agreements, returning them to providers for corrections or additional information when required”
What You'll Achieve.
Ensure all output meets departmental quality standards; Accurately entered into the Express Scripts Canada system in a timely manner; Accurately and within established timelines
Industry & Context.
Reference checks, Background verification, Obtaining and maintaining a federal government security clearance (for certain positions), Consent to the security screening process as mandated by federal regulations
What They're Looking For.
Must Have
Post-secondary school diploma or equivalent required, Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software, Minimum of 2-3 years of experience working in an office and/or customer service environment, Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer, Excellent written and verbal communication skills, customer service focus, Ability to accurately enter, update, and maintain data in electronic systems or databases, interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment, Flexibility in adapting to new situations and change, Ability to follow clear instructions, standard procedures, and established workflows, Results-oriented with attention to detail and accuracy when performing repetitive tasks, Thorough understanding of quality assurance principles and the delivery of service excellence, Demonstrates initiative by learning processes, procedures, and various benefit areas, and displays self-motivation to grasp new concepts quickly, Excellent organizational skills, effective time management, and the ability to shift priorities while working within established timelines, Bilingualism in French and English is a must
Nice to Have
Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage
What You'll Do.
Support for Provider Relations administrative tasks
Review and validate completed provider agreements
returning them to providers for corrections or additional information when required
Ensure all required agreement information for pharmacy
medical supplies and equipment
and dental providers is accurately entered into the Express Scripts Canada system in a timely manner
Process and update provider modifications and terminations across all benefit areas accurately and within established timelines
Respond to inquiries from providers
and software vendors in a professional
and customer‑focused manner
in their preferred language
How You'll Work.
Team & Collaboration
Perform quality assurance checks on both self‑completed work and team submissions to ensure all output meets departmental quality standards; Collaborate with team members and support additional team deliverables as needed
Communication Scope
Excellent written and verbal communication skills; Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer‑focused manner, in their preferred language
Process & Methodology
Contribute to upcoming project work
Full Job Description
**Job Title:** Bilingual Provider Relations Representative **Location:** Mississauga- Montreal **Employment Type:** Full-time **Reason for Vacancy:** Replacement **Work Arrangement:** Hybrid **Department Name:** Provider Relations **Pay Type:** Salaried **Pay Range:** $46,000 to $52,000. Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role. **About Us** _Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians._ **Job Summary:** Express Scripts Canada’s Provider Relations Department is responsible for managing provider contracts, registering healthcare providers across Canada, maintaining the ESC provider database, and communicating effectively with these providers. Providers submit electronic and paper claims to ESC on behalf of their patients, who are plan members of ESC’s insurance and Third‑Party Administration customers. Express Scripts Canada is seeking to hire a Bilingual Provider Relations Representative to work from our Mississauga or Montreal office. The successful incumbent will review network agreements from pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers for accuracy and completeness, and will ensure that all providers’ pertinent information is correctly entered into the Express
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