Titles
Financial Services
BilingualPolicySpecialist-Titles
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Policy Specialist - Titles at Titles. Skills: Transaction processing, Client service, Process improvement. Review transactions. Process transactions”
What You'll Achieve.
Meet productivity standards; Meet quality standards; Meet service standards
Industry & Context.
Problem solving; Decision making
What They're Looking For.
Must Have
Meet or exceed productivity standards, Meet or exceed quality standards, Meet or exceed service standards, Multi-task and prioritize daily, Maintain workload, Address urgent/rush cases, Versatility in work types, Demonstrate flexibility, Demonstrate adaptability, Communicate confidently (written/phone), Communicate courteously, Communicate professionally, Demonstrate ownership, Demonstrate accountability, Communicate in English, Communicate in French
Nice to Have
College diploma, Relevant work experience, Work independently, Minimal direct supervision, Demonstrated decision-making skills, Entrepreneurship, Attention to detail, Interpersonal skills, Verbal communication skills, Written communication skills, Work in fast-paced environment, Respond positively to challenges, Respond constructively to challenges, Respond positively to opportunities, Respond constructively to opportunities, Organizational skills, Ability to multitask, Excellent customer service skills, Resilience, Sense of adaptation, Solid problem solving skills, Self-starter, Excellent initiative, Successful experience in fast-paced environment, Consistently responds to challenges positively, Consistently responds to challenges productively, Consistently responds to opportunities positively, Consistently responds to opportunities productively
What You'll Do.
Provide excellent service
Collaborate with teams
Meet service standards
Find solutions to problems
Suggest process improvements
Collaborate with departments
How You'll Work.
Team & Collaboration
Collaborate with teams; Collaborate with departments
Communication Scope
Written communication; Phone communication; Client communication
Process & Methodology
Project management
Full Job Description
Reporting to the Supervisor or Manager in Titles, the incumbent of the position is primarily responsible for handling transactions with various levels of complexity. Responsible for a broad range of responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations. **Position Responsibilities:** * Reviews and/or processes received transactions accurately and in a timely manner. * Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations. * Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards. * Demonstrates a positive attitude in finding solutions to problems. * Contribute to the optimization of service efficiency by suggesting process improvements. * Collaborates effectively with the other departments within Policy Services **Required Qualifications:** * Consistently meet or exceed productivity, quality and service standard objectives. * Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases. * The versatility to do many different types of work within the business area. * Consistent demonstration of flexibility and adaptability in a rapidly changing environment. * Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner * Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner. * Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec. **Prefe
Applying for this Bilingual Policy Specialist - Titles role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Titles?
Real rants from real employees. Read before you apply.