Keywords Studios
Gaming
BilingualPlayerEngagementAgent(Japanese)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Player Engagement Agent (Japanese) at Keywords Studios. Skills: Player Engagement, Customer Support, Japanese Language. Deliver customer support. Investigate player inquiries”
What You'll Achieve.
Meet players' needs
Industry & Context.
Investigate inquiries; Resolve inquiries; Escalate issues
Onsite during training, Permanent onsite work
What They're Looking For.
Must Have
C1-C2 level Japanese proficiency, B2 level English proficiency, Excellent communication skills, Flexibility to adapt, Accountability and reliability, Proactivity in identifying issues
Nice to Have
Previous Customer Service experience, BPO setting experience, Email or Live Chat Support experience, Knowledge of community platforms, Passion for video games
What You'll Do.
Deliver customer support
Investigate player inquiries
Resolve player inquiries
Provide feedback to developers
Assist internal teams
Gather player feedback
Deliver player feedback
Contribute to support processes
Maintain quality standards
Participate in training
Manage time effectively
How You'll Work.
Team & Collaboration
Assist internal teams; Smooth collaboration
Communication Scope
Player support; Translations
Full Job Description
**New hires are required to work fully onsite during the onboarding and training period and may transition to a permanent or WFH setup based on business needs.** **Please note that onsite work is determined by company directives, not personal preference. We do not offer a permanent WFH setup.** Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥 **Role overview** As a Japanese Bilingual Player Engagement Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering prompt, quality responses to players' questions while providing valuable feedback to our developers. Join our team for a dynamic workspace, continuous growth opportunities, and the chance to make a meaningful impact. Level up your game and apply today! 🚀🔥 **What are we looking for? Our PE Agent has a knack for the following skills:** Communication: * Deliver excellent customer support to players. * Investigate and resolve player inquiries promptly through ticketing, email, or chat. * Assist internal teams with project-related requests, ensuring smooth collaboration. * Play a crucial role in gathering and delivering player feedback according to established procedures. * Provide translations when required to ensure seamless communication. Analytics: * Maintain accura
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