Manulife Bank
Finance
BilingualMortgageSolutionsSpecialist
“Bilingual Mortgage Solutions Specialist at Manulife Bank. Skills: Mortgage Specialist, Mortgage Solutions Specialist, Client Engagement, Document Management, Collaboration, File Management, communication, documentation review, compliance, data entry. Work closely with clients to understand their needs and ensure a seamless experience. Maintain open and effective communication throughout the process”
What You'll Achieve.
fostering customer relationships; supporting our client retention strategies; successful completion of the request; deepen relationships; unlock potential; redefine success for their clients; banking drives extraordinary outcomes
Industry & Context.
analytical and problem-solving capabilities
What They're Looking For.
Must Have
Fully bilingual (French/English), Excellent listening and communication skills, both verbal and written, interpersonal skills with the ability to positively influence and negotiate, Exceptional organizational and prioritization skills, with the ability to manage high volumes in a rapidly changing environment, Demonstrated professionalism and sound judgment, analytical and problem-solving capabilities, Meticulous attention to detail, Proficient computer and keyboarding skills
Nice to Have
2-3 years of experience in the residential mortgage business or mortgage underwriting practices, knowledge of the residential mortgage process, including approval, title, and funding stages, as well as mortgage terms, fees, and rates, In-depth understanding of Manulife Bank’s products, processes, and systems is an asset
What You'll Do.
Work closely with clients to understand their needs and ensure a seamless experience
Maintain open and effective communication throughout the process
Collect all necessary documents required for underwriting
meticulously reviewing them to ensure they meet residential underwriting standards and are in good order
Liaise with various internal teams to facilitate smooth processing of mortgage changes
ensuring all parties are aligned and informed
Efficiently manage client files
making sure all data and notes are accurately entered into internal systems
Track progress and provide clients with timely updates on the status of their requests
Communicate with existing clients via phone and email to manage complex mortgage changes
Request and review supporting documentation to ensure compliance with residential underwriting standards and Manulife Bank policies
Maintain a awareness of mortgage industry rules and regulations and a broader perspective on competing products
Manage a high volume of complex files
quickly understanding customer concerns and suggesting appropriate account structures to meet their current and future needs
Collaborate with the Bank Sales team to support clients
and other distributor relationships
Accurately enter all data and notes into internal systems
Provide clients with timely updates on the status of their files
How You'll Work.
Team & Collaboration
Liaise with various internal teams to facilitate smooth processing of mortgage changes, ensuring all parties are aligned and informed; Collaborate with the Bank Sales team to support clients, their advisors, and other distributor relationships
Communication Scope
Excellent listening and communication skills, both verbal and written; open and effective communication
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