BilingualIntermediateAccountAnalyst

**Experience Aviva** Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. **The Opportunity** We are looking for a driven, positive, and customer-focused individual to join our Billing Team. This role is an excellent opportunity to be part of a collaborative, fast-paced environment where your communication skills, problem-solving abilities, and commitment to service excellence will have a direct impact on both internal partners and customers. **What you 'll do:** * Call Centre Billing Representative, handling approximately 30-40 inbound calls per day * Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers * Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters * Act as Company Ambassador in supporting inbound billing inquiries * Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues * Interpret and identify the customer’s needs and respond appropriately and professionally * Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry * Take ownership of customer relations through service and commitment to follow through ## **What you 'll bring:** * Knowledge of French and English is required to communicate, both verbally and in writing, with our customers, partners and other Aviva teams located acro