Rbc
BilingualInsolvencyOfficer
“Bilingual Insolvency Officer at Rbc. Skills: Insolvency, collections, risk assessment, client experience. fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files. Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services”
What You'll Achieve.
operational risk mitigation; compliance are achieved; deliver a seamless, simpler, fast, and better client experience; support RBC’s One Client, One Bank vision; ensure a balance between customer service and business risk mindset
Industry & Context.
resolve issues; solution-finding
Bilingualism (English and French) required, Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday
What They're Looking For.
Must Have
2+ years of collections experience, Bilingualism (English and French) required, Ability to formulate intricate Risk Assessment Reports when required, Proven negotiation, solution-finding and decision making skills, Ability to take calls from clients, trustees and service partners in a call centre environment, understanding of the balance between customer service and business risk mindset, Results driven, with a demonstrated ability to review, seek solutions and decisions, Ability to work efficiently in a challenging environment, Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday
Nice to Have
Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways, Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals, Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
What You'll Do.
fulfillment and/or servicing of complex client transactions
as it relates to bankruptcies
consumer proposals and credit counseling services files
Apply sound judgment and provide approval
decline or negotiation of bankruptcy
consumer proposal and credit counseling services
Field calls from clients and industry professionals
Complete risk reports and ensure a balance between customer service and business risk mindset
Resolve issues related to the specific group
How You'll Work.
Team & Collaboration
foster collaboration within your team; convergence across partners
Communication Scope
communication skills; Field calls from clients and industry professionals
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