Positive Development
Healthcare
BilingualInboundClientEngagementSpecialist(English/Spanish)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Inbound Client Engagement Specialist (English/Spanish) at Positive Development. Skills: Client engagement, Inbound queue management, Lead qualification, Client onboarding. Manage inbound inquiry queue. Conduct outbound outreach”
What You'll Achieve.
Qualified lead conversion; Responsiveness; Throughput; Reduced drop-off; Reduced backlog; Reduced leakage; Response time; Conversion rate from inquiry to intake; Data quality
Industry & Context.
What They're Looking For.
Must Have
3+ years experience in healthcare, behavioral health, developmental services, care coordination, or client engagement roles, Experience working within large, multi-site systems or complex operational environments, Demonstrated success managing very high-volume inbound queues, competing priorities, and rapid turnaround expectations, Understanding of healthcare intake processes, documentation requirements, referral coordination and insurance workflows, Excellent verbal and written communication ability, High proficiency with CRM systems, intake platforms, and workflow management tools, Organizational skills with keen attention to detail and accuracy
Nice to Have
Experience supporting autistic individuals or families in developmental, behavioral health, or therapeutic settings, Knowledge of payer requirements, authorizations, and eligibility processes in healthcare or human services, Experience working in a growing or evolving organization where processes are being continuously refined
What You'll Do.
Manage inbound inquiry queue
Conduct outbound outreach
Apply qualification criteria
Convert qualified leads
Monitor inbound queue health
Minimize lead leakage
Minimize response delays
Escalate high priority leads
Collect preliminary information
Validate preliminary information
Ensure accurate system entry
Provide warm handoffs
Maintain clean pipelines
Ensure qualified families enter intake
Maintain high data accuracy
Track outreach attempts
Track contact outcomes
Track conversion status
Track referral sources
Track reasons for non conversion
Identify patterns in lead drop off
Identify patterns in disqualification
Identify patterns in delays
Surface insights to Director
Adhere to service-level expectations
How You'll Work.
Team & Collaboration
Handoffs to Intake Coordinators; Support Intake Coordinators
Communication Scope
Verbal communication; Written communication
Full Job Description
Position Title: Bilingual Inbound Client Engagement Specialist (English/Spanish) Reports To: Director, Client Engagement Schedule: Monday-Friday 10AM-7PM Central Time Job Type: Full-Time, Salary $60-$65k + Benefits Only considering candidates located in central and mountain time - all other time zones will be rejected. Position Summary: The Inbound Client Engagement Specialist is responsible for managing Positive Development’s inbound client inquiry queue and supporting the intake process with a strong emphasis on qualified lead conversion, responsiveness, and throughput. This role serves as a critical operational bridge between initial inquiry and full intake processing, ensuring that interested and eligible families are promptly engaged, guided, and converted into active intake workflows. The Specialist owns real-time inbound demand management—prioritizing inquiries, making timely outbound outreach, qualifying leads, reducing drop‑off, and ensuring clean handoffs to Intake Coordinators for full onboarding. Success in this role is measured by response time, conversion rate from inquiry to intake, data quality, and reduced backlog or leakage in the inbound funnel. This is a fast‑paced, execution‑heavy role requiring strong judgment, urgency, and comfort operating in high‑volume environments while maintaining warmth, clarity, and professionalism with families and referral sources. The Inbound Client Engagement Specialist must quickly build trust with families and referring providers, clearly articulate Positive Development’s model, screen and help families understand next steps. Key Responsibilities: • Actively manage the inbound inquiry queue across phone, email, web forms, and referral channels, ensuring timely first contact with all new families. • Conduct prompt outbound outreach to qualified inquiries to confirm interest, screen for service fit, and guide families into the intake process. • Apply consistent qualification criteria to determine readiness, eligibil
Applying for this Bilingual Inbound Client Engagement Specialist (English/Spanish) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Positive Development?
Real rants from real employees. Read before you apply.