SmithRx
Health-Tech
BilingualInboundCallCenterRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Bilingual Inbound Call Center Representative at SmithRx. Skills: Customer service, Communication, Problem-solving. Answer inbound calls. Make outbound phone calls”
What You'll Achieve.
Exceptional customer support; Member satisfaction; Product success; Patient access to care; One-call resolution
Industry & Context.
Resolve issues; Route inquiries; Conduct routine research
9-week onsite training and nesting period, 100% attendance during initial 3-week training, Rotating weekend and holiday shifts, Work with highly sensitive information, Maintain Personal Protected Information (PPI), Maintain Health Insurance Portability and Accountability Act (HIPAA)
What They're Looking For.
Must Have
2+ years of experience working in a call center environment, Must be located local to our Lehi, Utah office, Proficiency in Windows, Proficiency in MS Office, Proficiency in G-Suite, HS Diploma, GED, or equivalent, Active listening skills, Conversational speaking skills, High degree of empathy, Ability to multitask, Excellent verbal communication skills, Excellent written communication skills
Nice to Have
Prior experience with Salesforce Service Cloud, Prior experience with Talkdesk, Prior experience with other CRM tools, Prior experience with benefits, Prior experience with employer benefits, Prior experience with insurance, Prior experience with prescriptions, Prior experience with medical billing, Prior experience at a pharmacy, Prior experience resolving complex issues within a call center environment
What You'll Do.
Make outbound phone calls
Conduct routine research
Educate members about benefits
Deliver one-call resolution
Solve member requests
How You'll Work.
Team & Collaboration
Build bridges and lift up your colleagues
Communication Scope
Active listening; Conversational speaking; Verbal communication; Written communication
Full Job Description
Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Do the right thing. Especially when it’s hard. Courage: Embrace the challenge. Together: Build bridges and lift up your colleagues. Job Summary: At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members. Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key. This position requires a 9-week onsite training and nesting period at our Lehi office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply! What will you do: Answer inbound calls
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