BilingualImplementationManager(French/English)

Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. About the Team: The Implementation team is customer-focused, collaborative, and results-driven. Team members work closely across departments to deliver exceptional customer experiences and help brands realize value quickly. We value ownership, continuous learning, innovation, and a strong commitment to customer success while fostering an inclusive and supportive environment. Key Responsibilities: Lead onboarding and implementation projects for new customers from kickoff to go-live. Serve as the primary point of contact during the onboarding journey, building trusted customer relationships. Configure Yotpo solutions and guide customers through setup, integrations, and best practices. Collaborate with Sales, Customer Success, Product, and Technical teams to ensure a seamless implementation experience. Drive customer adoption, manage project timelines, identify risks, and ensure successful outcomes. Required Skills: Fluent French and English communication skills, both written and verbal. 2–5+ years of experience in implementation, onboarding, project management, customer success, or a similar customer-facing role. Strong project management and organizational skills, with the ability to manage multiple customer implementations simultaneously. Experience working with SaaS platforms and guiding customers through technical or product adoption processes. Excellent stakeholder management, communication, and problem-solving skills. Ability to collaborate effectively across teams in a fast-paced environment. Preferred Qualifications (Nice to Have):