Mastercorp

hospitality

BilingualHousekeepingOperationsTrainingManager

$65–95k ~AI est. Myrtle Beach, South Carolina, United States; Williamsburg, Virginia, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Bilingual Housekeeping Operations Training Manager at Mastercorp. Skills: Operations training, Managerial capabilities, Site performance enhancement. Assess training needs. Develop action plans”

What You'll Achieve.

Enhance site effectiveness; Elevate performance; Support sustained training outcomes; Drive operations excellence; Support strategic objectives; Ensure consistency and adherence; Support rapid expansion

Industry & Context.

hospitality
Problems you'll solve

Diagnose issues; Solve high-impact problems; Problem solving

Eligibility Requirements

Heavy travel, 50% travel monthly, Overnight travel, Weekend travel, Physical lifting up to 25 lbs

What They're Looking For.

Must Have

Associate or Bachelor's degree or equivalent experience, 3+ years operations leadership or training management, Conversational fluency in English and Spanish or Creole

Nice to Have

Bachelor's degree in hospitality or HR

What You'll Do.

Assess training needs

Support operations effectiveness

Enhance managerial capabilities

Apply training solutions

Implement training initiatives

Serve as subject matter expert

Measure training effectiveness

Recommend training refinements

Provide coaching to site leaders

Create operations action plans

Ensure alignment in leadership development

Evaluate complex situations

Solve high-impact problems

Prioritize and execute tasks

Conduct site-level assessments

Identify training gaps

Recommend actionable solutions

Audit training processes

Ensure consistency in training

Adhere to company standards

Evaluate Lead Supervisors

Report on certification metrics

Maintain training records

Measure training efficacy

Identify improvement opportunities

Determine visit priorities

Assess site training needs

Align training with goals

Prepare site opening plans

Train new associates and managers

Schedule H2B/J1 transitions

Facilitate onboarding and training

Prioritize training efforts

Support new site launches

Address underperforming sites

Support training program implementation

Apply training consistently

Enhance operational effectiveness

How You'll Work.

Team & Collaboration

Partnership with L&D; Partner with HR Business Partners; Collaborate with Field HR; Collaborate with Divisional Operations Leadership; Partner with key stakeholders

Communication Scope

Communicate clearly; Communicate effectively

Full Job Description

**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. A Training Manager is responsible for assessing training needs, developing action plans, and supporting operations effectiveness at all site levels. This position focuses on diagnosing issues, enhancing managerial capabilities, and applying action-driven training solutions to elevate performance. Additionally, the Training Manager implements newly developed training initiatives in partnership with the Learning and Development (L&D) team and serves as a subject matter expert (SME) on MasterCorp best practices. This position reports to Resort Operations Divisional Leadership and will function as a strategic partner to field teams, contributing to the broader organizational talent development and operational goals. **👉 Bilingual English/Spanish Required** **👉 Heavy Travel Position - On average 50% of travel on a monthly basis (overnight & weekends)** **👉****Location preference: Myrtle Beach or Hilton Head, SC, or the greater Williamsburg, VA area.** **COMPETENCIES REQUIRED** * **Action Oriented** – Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. * **Optimizes Work Processes** – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. * **Collaborates** – Builds partnerships and works collaboratively with others to meet shared objectives. * **Courage** – Steps up to address difficult issues and says what needs to be said. * **Situational Adaptability** – Adapts approach and demea

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