Rbc
Canadian Banking
BilingualHomeAdvisor,RBCAdviceCentre
Neural analysis suggests this role is
optimal for Mid candidates.
“Bilingual Home Advisor, RBC Advice Centre at Rbc. Skills: Bilingualism (English and French), credit advice, mortgage fulfillment, relationship building. Provide professional credit advice to assist while navigating the multiple stages of the home buying journey. Provide professional advice and education with an ability to address complex credit including leveraging existing home equity, switch ins and all RBC mortgage programs”
What You'll Achieve.
nurture and grow relationships with potential home buyers; provide tailored guidance and support throughout their home buying journey; add value by acting as the client’s primary contact and gateway to RBC colleagues and partners; help bring clients closer to realizing their home-ownership goals; create meaningful experiences that drive a high degree of client satisfaction and loyalty; Support full end to end mortgage fulfillment; Establish a regular contact strategy; Deepen client relationships; enhance the client experience and relationship; support mortgage referrals and application fulfillment; Fuel broader growth
Industry & Context.
problem solving skills
Flexibility to work a variety of shifts during the hours of operation Monday to Friday from 9 AM - 8 PM, Saturday 10 AM - 6 PM (local time), Must be able to meet with the technological and confidentiality requirements of the role (i. e. private and quiet space, Internet connectivity, etc.)
What They're Looking For.
Must Have
2-3 years proven experience in the financial services industry, ability to provide complex credit advice including mortgage fulfillment, Bilingualism (English and French) required, A change and agile mindset, interpersonal skills that build trust, drive loyalty and proactively seek to nurture and develop client relationships, Excellent communication skills, time management, and prioritization and organizational skill, Digital literacy across a broad range of devices (i. e. smartphones, tablets, laptops, etc.), Flexibility to provide advice and service during evenings and weekends, Ability to work independently as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills, Must be able to meet with the technological and confidentiality requirements of the role (i. e. private and quiet space, Internet connectivity, etc.)
Nice to Have
Previous relationships management experience within the financial or service industry, Desire to build exceptional client experiences across multiple channels (i. e. phone, chat, email, etc.)
What You'll Do.
Provide professional credit advice to assist while navigating the multiple stages of the home buying journey
Provide professional advice and education with an ability to address complex credit including leveraging existing home equity
switch ins and all RBC mortgage programs
Support full end to end mortgage fulfillment leveraging Casper and Linx
Establish a regular contact strategy and diligently update systems that enable the relationship
Deepen client relationships by guiding the client through the stages of the home buying journey: awareness
validation of home equity financing options and making a decision to proceed with a mortgage application
Use new and innovative tools such as video-enabled capabilities
screen share and advisor/client dashboards to enhance the client experience and relationship
Develop partner relationships to support mortgage referrals and application fulfillment
Fuel broader growth through opportunity spotting and warm introductions to RBC partners
Keep up to date on relevant RBC policies and procedures and ensure that due diligence is exercised accordingly
How You'll Work.
Team & Collaboration
Develop partner relationships to support mortgage referrals and application fulfillment; Fuel broader growth through opportunity spotting and warm introductions to RBC partners; do business with RBC partners and/or employees across Canada with English and French speaking needs
Communication Scope
Excellent communication skills; Bilingualism (English and French)
Process & Methodology
time management, prioritization, organizational skill
Full Job Description
**_Job Description_** **** Please note: This is a nation-wide opportunity. Candidates are welcome to apply from any region **** **What is the opportunity?** As an RBC Home Advisor, you will participate in the evolution of a new role in Canadian Banking. You will nurture and grow relationships with potential home buyers as you provide tailored guidance and support throughout their home buying journey. As an RBC ambassador, your primary directive is to add value by acting as the client’s primary contact and gateway to RBC colleagues and partners whom, with your lead, will help bring clients closer to realizing their home-ownership goals. Leverage your credit knowledge and relationship building expertise to create meaningful experiences that drive a high degree of client satisfaction and loyalty. **What will you do?** * Provide professional credit advice to assist while navigating the multiple stages of the home buying journey, which begins with contacting leads generated through online home journey tools such as _True Home Affordability_ * Provide professional advice and education with an ability to address complex credit including leveraging existing home equity, switch ins and all RBC mortgage programs * Support full end to end mortgage fulfillment leveraging Casper and Linx * Establish a regular contact strategy and diligently update systems that enable the relationship * Deepen client relationships by guiding the client through the stages of the home buying journey: awareness, research, validation of home equity financing options and making a decision to proceed with a mortgage application * Use new and innovative tools such as video-enabled capabilities, screen share and advisor/client dashboards to enhance the client experience and relationship * Develop strong partner relationships to support mortgage referrals and application fulfillment * Fuel broader growth through opportunity spotting and warm introductions to RBC partners * Keep up to date on relevant RBC
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