Pair Team
Healthcare
BilingualHealthcareCallCenterRepresentative(SpanishSpeaking)
Neural analysis suggests this role is
optimal for Entry candidates.
“Bilingual Healthcare Call Center Representative (Spanish Speaking) at Pair Team. Skills: Bilingual in English and Spanish, Healthcare Call Center, Case Management. Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals. Use relationship-based strategies to support members with social support navigation”
What You'll Achieve.
promote engagement and achievement of health goals; ensure timely follow-up to members; Consistently meet monthly encounter metrics to ensure compliance with health plan regulations; ensuring individuals’ continuation with the program; ensuring timely follow-ups
Industry & Context.
Identify and break down barriers ensuring individuals’ continuation with the program
must be able to work Pacific Time business hours on a consistent basis, must be based in California
What They're Looking For.
Must Have
1+ years of professional experience, preferably in case management, care coordination, or healthcare call center setting, Bilingual in English and Spanish, Reliable, HIPAA-compliant workspace with a stable internet connection for documentation and team communication
Nice to Have
understanding of cultural fluency and the ability to build trust with diverse populations, High degree of empathy and ability to remain patient when faced with adversity, Demonstrated ability to work collaboratively in a multidisciplinary care team, Excellent organizational skills and attention to detail, technical skills and comfort learning new experience with tools such as Google Suite, Slack, CRM databases, and basic Excel, Word, email, and video conferencing
What You'll Do.
Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals
Use relationship-based strategies to support members with social support navigation
Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members
Work with members to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan
Supports nurse care manager
behavioral health care manager
nurse practitioner and Community Engagement Specialist with delegated tasks
Consistently meet monthly encounter metrics to ensure compliance with health plan regulations
Identify and break down barriers ensuring individuals’ continuation with the program
Assists individuals in securing connection to community supports by scheduling appointments
and ensuring timely follow-ups
Coordinate physical care management appointments through collaboration with external and internal providers
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
How You'll Work.
Team & Collaboration
Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions; Utilize external and internal online platforms to collaborate with team members and carry out daily tasks
Communication Scope
Bilingual in English and Spanish
Full Job Description
About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes fi
Applying for this Bilingual Healthcare Call Center Representative (Spanish Speaking) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Pair Team?
Real rants from real employees. Read before you apply.