Bilingual French
BilingualFrench-PTRoadsideAssistanceAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual French - PT Roadside Assistance Agent at Bilingual French. Skills: Roadside Assistance, Customer Support, French fluency. Assist customers needing help. Handle incoming customer calls”
What You'll Achieve.
Meet all quality-related metrics; Meet all quality-related goals
Industry & Context.
Solution oriented
Available on the weekend, Working holidays required, Work from home, Private quiet workspace, No child-care during work hours, Personal home computer required, Webcam required, USB headset required, Dual monitors required, No nicotine users hired
What They're Looking For.
Must Have
Fluent in English and French, Ability to express sympathy, empathy and compassion, Critical thinker and ability to adapt, Intermediate keyboarding and computer skills, Active and Attentive listener, Ability to type while talking, Ability to formulate sentences through written text, Ability to navigate and use multiple computer programs at once, Excellent verbal communication and listening skills, Clear speaking voice, General knowledge of U. S. and Canada geography, General knowledge of how to map a location, Willingness to incorporate feedback, Possess can-do-confidence
Nice to Have
40 WPM or higher typing speed
What You'll Do.
Assist customers needing help
Handle incoming customer calls
Initiate outbound calls to customers
Initiate outbound calls to service providers
Initiate outbound calls to other personnel
Follow established methods and procedures
Handle all files with calm urgency
Handle all files with professionalism
Handle all files with care
Meet all quality-related metrics
Meet all quality-related goals
How You'll Work.
Team & Collaboration
Roadside Assistance Team Members
Communication Scope
Verbal communication; Listening skills
Full Job Description
**Location:** 2727 N Central Ave, Phoenix, Arizona 85004 United States of America Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week. Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move. Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals. **This job might be for you if:** * You are a dependable team player with a positive attitude * You obtain the aptitude to work in a critical thinking atmosphere * You enjoy a self-paced, educational work environment * You enjoy speaking with and helping people * You are empathetic and solution oriented * You are comfortable with eLearning and remote leadership management * You are comfortable navigating multiple computer programs at one time **Minimum Qualifications:** * _**Must be fluent in both English and French**_ * Ability to express sympathy, empathy and compassion * Critical thinker and ability to adapt * Intermediate keyboarding and computer skills * Active and Attentive listener * Ability to type while talking (40 WPM or higher is a plus) * Ability to formulate sentences through written text * Ability to navigate and use multiple computer programs at once * Excellent verbal communication and listening skills * Clear speaking voice *
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