Quench
Field Service
BilingualFieldServiceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Field Service Technician at Quench. Skills: Service work on filtered water systems, Customer service. Performing all service work on our filtered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. Installations, maintenance repairs, and preventative maintenance”
What You'll Achieve.
Completing assigned installation and service routes in an efficient manner
Industry & Context.
Troubleshooting product for required repairs
Valid driver’s license and with acceptable driving record, Legally authorized to work permanently in the country of posting, Successfully complete a criminal background check, Company vehicle maintenance policy and procedures
What They're Looking For.
Must Have
Accredited high school diploma, business or trade school, or GED required, Must possess a valid driver’s license and with acceptable driving record, Fluency in French is required, Applicants must be legally authorized to work permanently in the country of posting, Final candidate must successfully complete a criminal background check
Nice to Have
Experience working as a field technician considered as an assed
What You'll Do.
Performing all service work on our filtered water systems
including bottle less water coolers
sparkling water dispensers
and preventative maintenance
Acting as the face of Quench
providing a positive customer service experience during site visits
Routinely changing water filters
cleaning and sanitizing water tanks
changing UV bulbs and clearing water lines
Visually inspecting for leaks and malfunctions
Troubleshooting product for required repairs
Professionally greet and interact with customers
explain what you are doing
explain the functionality of the coolers
and answer any customer questions
Completing assigned installation and service routes in an efficient manner
Following company inventory and tracking procedures
Promoting and practicing proper safety procedures and correct use of company tools
Following company and customer safety policies and procedures
Maintaining and complying with company vehicle maintenance policy and procedures
How You'll Work.
Team & Collaboration
Communicating with your supervisor, customer service, dispatch, and other team members
Communication Scope
Professionally greet and interact with customers; explain what you are doing; explain the functionality of the coolers; answer any customer questions; Communicating with your supervisor, customer service, dispatch, and other team members
Full Job Description
## Description About Quench Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com. About the Role Reporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottle less water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. ## Key Responsibilities Routinely changing water filters, cleaning and sanitizing water tanks, changing UV bulbs and clearing water lines. Visually inspecting for leaks and malfunctions Troubleshooting product for required repairs. Professionally greet and interact with customers, explain what you are doing, explain the functionality of the coolers, and answer any customer questions. Completing assigned installation and service ro
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