BilingualFamilyCareNavigator(Spanish)

Bilingual Family Care Navigator (Spanish) Remote, Anywhere in the US About AnswersNow: At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking a high-velocity, performance-driven Bilingual Family Care Navigator to join our frontline enrollment and conversion team. While this role sits within Operations, it functions exactly like an inside sales and lead-conversion engine. You will be the very first point of contact for families seeking autism care, responsible for managing a high-volume pipeline, executing rapid outbound call cadences, and converting warm leads into scheduled clinical assessments. If you thrive in a competitive, KPI-driven environment, love working the phones, and are motivated by driving a pipeline from initial inquiry to a "closed" clinical booking, this role is for you. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - 3+ months of ABA clinical experience or relevant training as an RBT - Previous experience in client support, onboarding, or customer service within a clinical setting - Strong written, verbal, and interpersonal communication skills - Ability to troubleshoot issues, identify patterns, and escalate appropriately - Strong problem-solving skills - Strong attention to detail and ability to manage multiple client inquiries simultaneously - Comfortable using technology, virtual communication tools, and customer support