AnswersNow
Healthcare
BilingualFamilyCareNavigator(Spanish)
Neural analysis suggests this role is
optimal for Junior candidates.
“Bilingual Family Care Navigator (Spanish) at AnswersNow. Skills: Inside Sales, High-Volume Intake, CRM, Consultative Communication, Trust Building. Manage a high-volume pipeline, execute rapid outbound call cadences, and convert warm leads into scheduled clinical assessments. Drive high-velocity outbound outreach via call, SMS, and email cadences. Nurture inquiring families through the CRM pipeline, overcome hesitations, and book initial clinical orientations and assessments. Review insurance el”
What You'll Achieve.
Drive high-velocity outbound outreach, convert leads to scheduled assessments, deliver consultative benefits pitching, and navigate friction to secure prior authorizations.
Industry & Context.
lead generation; A/B testing; funnel optimization; account expansion; objection handling; problem-solving skills
Bilingual (Spanish)
What They're Looking For.
Must Have
3+ months of ABA clinical experience or relevant training as an RBT. Previous experience in client support, onboarding, or customer service within a clinical setting. Written, verbal, and interpersonal communication skills. Ability to troubleshoot issues, identify patterns, and escalate appropriately. Problem-solving skills. Attention to detail and ability to manage multiple client inquiries simultaneously. Comfortable using technology, virtual communication tools, and customer support systems. Availability to work 9 a. m. to 6 p. m. Eastern.
Nice to Have
Inside Sales or High-Volume Intake Background: 1–3+ years of experience in an inside sales, high-volume customer intake, enrollment advising, or metric-driven customer success environment where phone time and outreach activity were daily KPIs. Pipeline & Target Orientation: Proven ability to manage a dense CRM sales funnel (HubSpot experience preferred), with a focus on tracking conversion rates, call volumes, and pipeline velocity. Consultative Communication & Trust Building: Exceptional verbal stamina and communication ability to build immediate trust over the phone with sensitive families while clearly conveying value. Frictionless Task Execution: Highly organized and details-obsessed; capable of processing technical document workflows (like medical records and insurance forms) rapidly without dropping the ball in a fast-paced environment.
What You'll Do.
Manage a high-volume pipeline, execute rapid outbound call cadences, and convert warm leads into scheduled clinical assessments.
Drive high-velocity outbound outreach via call, SMS, and email cadences.
Nurture inquiring families through the CRM pipeline, overcome hesitations, and book initial clinical orientations and assessments.
Review insurance eligibility and articulate complex ABA benefits.
Upload medical records, verify diagnostic criteria, and secure initial insurance assessment authorizations.
How You'll Work.
Communication Scope
written communication skills; verbal communication skills; interpersonal communication skills; cold calling; executive presentations; proposal writing; demo delivery; copywriting
Full Job Description
Bilingual Family Care Navigator (Spanish) Remote, Anywhere in the US About AnswersNow: At AnswersNow, we are trailblazing the future of autism therapy, making it more immediate, accessible, and effective for families everywhere. Our innovative virtual ABA therapy platform is thoughtfully designed by clinicians to recreate the focused, supportive environment of in-person therapy, complete with distraction-free features and interactive activities that enhance engagement and progress. Our team operates fully remote—meaning you’ll have the flexibility to work from the comfort of home. If you're ready to make a meaningful impact and join a team that's reshaping autism therapy, we’d love to hear from you! Why this role matters: AnswersNow is seeking a high-velocity, performance-driven Bilingual Family Care Navigator to join our frontline enrollment and conversion team. While this role sits within Operations, it functions exactly like an inside sales and lead-conversion engine. You will be the very first point of contact for families seeking autism care, responsible for managing a high-volume pipeline, executing rapid outbound call cadences, and converting warm leads into scheduled clinical assessments. If you thrive in a competitive, KPI-driven environment, love working the phones, and are motivated by driving a pipeline from initial inquiry to a "closed" clinical booking, this role is for you. Job Details - W2 Employee - Full-Time - 100% Remote Job Requirements - 3+ months of ABA clinical experience or relevant training as an RBT - Previous experience in client support, onboarding, or customer service within a clinical setting - Strong written, verbal, and interpersonal communication skills - Ability to troubleshoot issues, identify patterns, and escalate appropriately - Strong problem-solving skills - Strong attention to detail and ability to manage multiple client inquiries simultaneously - Comfortable using technology, virtual communication tools, and customer support
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