MasterCorp, Inc.
hospitality
BilingualExecutiveHousekeeper
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Bilingual Executive Housekeeper at MasterCorp, Inc.. Skills: Operational leadership, Quality standards, Budget management. Provide leadership, motivation, accountability, and development. Ensure site meets quality and timeliness standards”
What You'll Achieve.
Achieve KPIs; Achieve performance goals; Ensure site meets targets
Industry & Context.
Problem solving; Reasoning skills; Analytical ability
Relocation assistance provided, Physical requirements: standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, ascending/descending, repetitive motions, Rare travel (5% quarterly), Work irregular hours
What They're Looking For.
Must Have
Associate's Degree or equivalent experience, Minimum two years progressive management responsibility, Outstanding analytical ability, Superior problem solving and reasoning skills, Proven track record driving performance metrics, Proficiency with Microsoft Outlook, Word, PowerPoint, Excel, Valid driver's license required for certain locations
Nice to Have
Bilingual English and Spanish preferred
What You'll Do.
Ensure site meets quality and timeliness standards
Ensure site meets budget objectives
Develop and maintain professional relationships with resort management
Develop and maintain relationships with vendors
Develop and maintain relationships with service providers
Maintain high level of communication with site management
Ensure Company mission statement and values are followed
Take ownership for successful operation of assigned property
Collaborate with business partners to ensure KPIs are
Walk the site daily to ensure obligations are
Walk the site daily to ensure policies are
Walk the site daily to ensure standards are
Walk the site daily to ensure processes are
Monitor key performance indicators of Quality
Monitor key performance indicators of Timeliness
Monitor key performance indicators of Budget
Hold team accountable for measurable results
Develop action plans for team if metrics are
Ensure proper inventory of tools is maintained
Ensure proper inventory of chemicals is maintained
Ensure equipment is in good operating condition
Provide routine updates to leadership
Act as a change leader
Champion organizational changes
Partner with Talent Acquisition for recruiting strategy
Monitor staffing levels at site
Partner with Learning and Development for training strategy
Partner with Field HR for retention strategy
Ensure correct selection of team members
Ensure correct onboarding of team members
Ensure correct training of team members
Ensure correct employee retention program
Interview site personnel
Select site personnel
Onboard site personnel
Oversee training of site personnel
Manage performance of AEH(s)
Manage performance of other personnel
Evaluate team members
Discipline team members
Prepare annual performance reviews
Establish a welcoming culture of engagement
Establish a welcoming culture of inclusion
Provide timely responses to associate concerns
Address associate concerns directly
Refer associate concerns to others
Provide ongoing performance feedback to Housekeepers
Provide ongoing performance feedback to Housemen
Provide ongoing performance feedback to Supervisors
Consistently enforce established policies
Consistently enforce established procedures
Ensure policies are carried out as defined
Ensure procedures are carried out as defined
Coordinate monthly meetings to engage with team
Coordinate quarterly meetings to engage with team
Conduct QA audits monthly
Identify deficiencies in work quality
Make improvements as needed
Ensure a safe working environment
Utilize safety committee meetings
Ensure safety training is taking place
Ensure good safety practices are taking place
Ensure a transportation strategy is in effect
Utilize vehicles and drivers with efficiency
Ensure vehicle safety protocols are followed
Ensure program is followed by site employees
Ensure other assets are maintained
Communicate company objectives to management team
Build a professional relationship with resort management
Build a professional relationship with resort staff
Maintain frequent communication with resort team
Develop a customer first culture
Display professional behavior to clients
Display professional behavior to client owners
Display professional behavior to guests
Conduct business in an ethical manner
Conduct business in a transparent manner
Comply with Resort Operations 15 Non-negotiables
Use MasterMind Mobile to update room status
Respond quickly to changing priorities
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborative with business partners; Partner with Talent Acquisition; Partner with Learning and Development; Partner with Field HR; Work with AEH(s); Work with Lead Supervisors; Engage with team; Work with resort management; Work with resort staff; Work with resort team
Communication Scope
Written communication; Verbal communication; Bi-lingual Spanish communication
Full Job Description
**Join Our Team at MasterCorp, Inc.!** At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients. Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package. **What We 're Looking For: Bilingual English and Spanish - Preferred** **Relocation Assistance Provided** Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation. **Position Overview:** The Executive Housekeeper is responsible for providing leadership, motivation, accountability, and development of MasterCorp personnel within the assigned site and ensuring assigned site is consistently meeting quality and timeliness standards along with budget objectives. In addition, he/she will develop and maintain a professional and effective relationship with resort management, vendors, and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The Executive Housekeeper must ensure Company mission statement and values are followed, always motivated by the best interests of the Company, its employees, and customers. **Essential Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Takes ownership for the successful operation of assigned property working coll
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