The Ward Law Group, PL
Legal
Bilingual(English/Spanish)ClientSupportRepresentative
“Bilingual (English/Spanish) Client Support Representative at The Ward Law Group, PL. Skills: Client support, Client communication, Administrative support. Serve as first point of contact. Greet clients and visitors”
Industry & Context.
What They're Looking For.
Must Have
5+ years client support experience, Bilingual English/Spanish required
Nice to Have
Customer service skills, Professionalism, Attention to detail, Ability to multitask, Client-focused, Outgoing, Highly organized, Comfortable managing high volume calls, Comfortable managing high volume visitors, Comfortable managing administrative responsibilities, Maintain exceptional service standards, Maintain professionalism
What You'll Do.
Serve as first point of contact
Greet clients and visitors
Ensure clients feel comfortable
Maintain positive office environment
Conduct client feedback interactions
Conduct client exit interactions
Maintain visitor logs
Document client interactions
Document vendor interactions
Answer incoming calls
Screen incoming calls
Manage high volume calls
Provide callers with information
Direct inquiries to appropriate department
Direct inquiries to team member
Respond to client inquiries
Respond to service concerns
Assist with resolving client concerns
Escalate matters when appropriate
Maintain documentation of phone calls
Maintain documentation of messages
Maintain documentation of client communications
Upload incoming documents
Process incoming documents
Process returned mail
Upload correspondence
Process correspondence
Assist with document organization
Support conference room scheduling
Support office coordination needs
Maintain accurate records
Complete administrative tasks
Maintain reception area organization
Maintain reception area cleanliness
Maintain lobby organization
Maintain lobby cleanliness
Maintain conference room organization
Maintain conference room cleanliness
Maintain common area organization
Maintain common area cleanliness
Ensure beverage stations are stocked
Ensure hospitality areas are stocked
Provide refreshments for clients
Provide refreshments for vendors
Provide refreshments for visitors
Provide hospitality services for clients
Provide hospitality services for vendors
Provide hospitality services for visitors
Monitor office supplies
Notify management of restocking needs
Support office presentation
Support office professionalism
How You'll Work.
Team & Collaboration
Collaborative team setting; Internal team members
Communication Scope
Client communication; Call management
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