Oportun
financial services
BilingualEnglishandSpanishMemberLoyaltyRepresentative
“Bilingual English and Spanish Member Loyalty Representative at Oportun. Skills: Member Loyalty, customer service, sales, bilingual (English/Spanish). Welcome members with a warm greeting and provide quality member service. Seamlessly process all transactions, while following company policies”
What You'll Achieve.
create and generate a rewarding and unique member service experience; empower members with the confidence to build a better financial future; deliver responsible and affordable credit; save members money in interest and fees; help members set aside money annually; identify new sales opportunities; promote company products and services
Industry & Context.
Must be available to work weekends, flexible with a rotating work schedule of hours based on store needs, Must have regular, reliable, and predictable attendance to support store operations, Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities, Ability to lift and/or move objects up to 25 pounds, as needed, Ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties, Travel will be limited to sites considered part of an ordinary commute
What They're Looking For.
Must Have
Must be bilingual (English/Spanish), Must be outgoing, sales-focused, and enjoy speaking with people, Must love to help members, including prospective members through outreach and educational activities, Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs, Must have regular, reliable, and predictable attendance to support store operations, Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities, Ability to lift and/or move objects up to 25 pounds, as needed, Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads, Ability to organize and file paper documents
What You'll Do.
Welcome members with a warm greeting and provide quality member service
Seamlessly process all transactions
while following company policies
Actively engaging with people at and around Oportun’s retail locations
encouraging store visits
and assisting with applications
Supporting community outreach and marketing events
by passing out flyers and educating the local community about Oportun and its products
Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications
Light housekeeping to keep the work area and store location inviting and presentable to all who visit
including daily collection of trash
and window cleaning as needed
Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members
Stand while assisting sitting is allowed during non-member-facing tasks
Occasionally unpack and store office or cleaning supplies
Travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties
How You'll Work.
Team & Collaboration
Being a key member of our team; Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now
Communication Scope
warm greeting; educating our members and communities; educating the local community about Oportun and its products
Applying for this Bilingual English and Spanish Member Loyalty Representative role?
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