Savista
healthcare
BilingualEligibilitySpecialist2
“Bilingual Eligibility Specialist 2 at Savista. Skills: Eligibility Specialist, patient advocacy, financial assistance navigation, bilingual (English and Spanish). Meet with patients in-person, including bedside visits, to assess financial assistance eligibility and provide compassionate guidance on available programs. Facilitate the application process for programs such as Medicaid, Medicare, Disability, and hospital charity care, ensuring timely submission of accurate documentation”
What You'll Achieve.
Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives
Industry & Context.
Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients
Flexibility required, with shifts available between Monday through Saturday from 8:00am to 7:00pm to meet business needs, Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage, Reliable transportation and a valid driver’s license
What They're Looking For.
Must Have
Proficiency in English and Spanish, At least 1 year of experience in a customer-facing role, preferably in healthcare or financial counseling, Flexibility to provide support at nearby hospital locations within assigned market area, as needed for vacancy coverage, organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail, Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically, Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients, Capability to work in a fast-paced environment with changing priorities and patient needs, Demonstrate genuine care for patients’ needs and concerns, building trust and rapport, Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals, Ensure all documentation is accurate, complete, and submitted on time, Reliable transportation and a valid driver’s license
Nice to Have
Experience in healthcare revenue cycle, financial counseling, or insurance verification, Basic knowledge of state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability, Knowledge of medical terminology and healthcare accounts receivable processes
What You'll Do.
Meet with patients in-person
including bedside visits
to assess financial assistance eligibility and provide compassionate guidance on available programs
Facilitate the application process for programs such as Medicaid
and hospital charity care
ensuring timely submission of accurate documentation
Act as a liaison between patients
and government agencies to establish eligibility
secure funding and resolve coverage issues
Manage multiple patient cases
prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications
Clearly communicate financial obligations
and program details to patients in an empathetic and professional manner
Maintain accurate and confidential records in compliance with HIPAA and organizational policies
Consistently achieve productivity and quality metrics
contributing to the organization's financial counseling objectives
Efficiently use multiple systems and databases to gather
and report on patient data
Assist with vacancy coverage
Complete special projects
How You'll Work.
Team & Collaboration
Act as a liaison between patients, hospital staff, and government agencies; Work effectively with colleagues, hospital staff, and external agencies to achieve shared goals
Communication Scope
Excellent verbal and written communication skills; ability to explain complex information clearly and empathetically
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