BilingualDentalReceptionist&PatientCareCoordinator

We are seeking a highly professional, articulate, and experienced **Virtual Dental Receptionist & Patient Care Coordinator** to join a dynamic, multi-provider dental practice. In this role, you will serve as a vital administrative engine, working under the direct guidance and training of the client. Operating in a high-volume environment where different dentists rotate daily, you must be a sharp, agile multitasker. Patients are dynamically assigned to the first available provider, meaning you must excel at managing a fluid schedule without individual doctor preferences. Because you will be managing patient relationships and complex insurance verification, **3 to 4 years of hands-on U.S. dental practice experience, flawless bilingual communication skills, and complete technical fluency in EagleSoft and Weave are absolute, non-negotiable requirements. Core Responsibilities Patient Coordination & Schedule Optimization (Initial Focus)** * **Active Schedule Recall:** Take complete ownership of the practice's recall list, proactively contacting patients to schedule routine hygiene visits, outstanding treatments, and cleanings. * **Smart Scheduling:** Manage a complex, fast-moving calendar, ensuring maximum chair utilization for the rotating daily dentists while maintaining a smooth patient flow. * **AI Call Overflow Management:** Monitor and instantly capture live inbound call overflows routed from our automated AI receptionist system, delivering a warm, human, concierge-level experience over the phone. **Expanded Practice Operations** * **Dental Insurance Verification:** Execute comprehensive eligibility checks, break down complex dental benefits (preventive, basic, major), track annual maximums, and input data into patient files. * **Treatment Plan Follow-Ups:** Conduct proactive outreach to patients who recently had exams, answer their questions regarding proposed treatments, and guide them to commit to booking their procedures. * **No-Show Recovery:** Fast-track the r