TransPerfect
BilingualCustomerServiceRepresentative(InCenter)
“Bilingual Customer Service Representative (In-Center) at TransPerfect. Skills: Customer service, Bilingual communication. Provide great customer service for incoming calls. Communicate effectively and address customers’ needs”
What You'll Achieve.
Ensure highest level of customer satisfaction
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
High School Diploma or GED, Must be 18 years or older, Effective communication and literacy skills, Professional Proficiency in English and Spanish, Ability to deal with customers from diverse backgrounds, Excellent computer skills, Quick and accurate typing, Ability to open several applications, Review documents with attention to detail, Quality Customer Service Skills, Ability to handle escalated calls, Decision making and problem-solving skills, Excellent time management skills
What You'll Do.
Provide great customer service for incoming calls
Communicate effectively and address customers’ needs
Provide accurate information
Escalate the calls as needed
Document all calls appropriately
Follow all procedures as dictated by policy
Conduct themselves in a professional manner
Adhere to structured internet rules
Attend all scheduled training
Accomplish other general tasks
How You'll Work.
Communication Scope
Phone etiquette
Applying for this Bilingual Customer Service Representative (In-Center) role?
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ANONYMOUS · UNFILTERED
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