BilingualCustomerServiceRepresentative(In-Center)

**TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. **TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction. * Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects * Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed * Documents all calls appropriately, and follows all procedures as dictated by policy and procedures * Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor * Attends all scheduled training as required * Accomplishes other general tasks as required or necessary Qualifications: * High School Diploma or GED. * Must be 18 years or older. * Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy. * Professional Proficiency (speaking, listening, and reading) in English and Spanish. * Ability to deal with customers from diverse backgrounds. * Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy. * Quality Customer Service Skills. * Ability to handle escalated calls, with empathy and professionalism. * Decision making and problem-solving skills. * Excellent time management skills. **Site Address: Av.