TransPerfect
BilingualCustomerServiceRepresentative(InCenter)
“Bilingual Customer Service Representative (In-Center) at TransPerfect. Skills: customer service, financial calls and inquiries. providing quality customer service for financialanking customers. handling inquiries from customers”
What You'll Achieve.
consistently meets or exceeds Company standards of excellence and customer expectations; ensure the highest level of customer satisfaction
Industry & Context.
good problem solving skills; good decision making and problem solving skills
What They're Looking For.
Must Have
High School Diploma or GED required, 18 years of age or older, Minimum of (1) year of financial customer service experience, Minimum of (1) year call center experience, Typing of 35 WPM required
Nice to Have
Microsoft Office, Outlook and Excel experience
What You'll Do.
providing quality customer service for financialanking customers
handling inquiries from customers
Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions
Resolves product or service problems by clarifying the customer's determining the cause of the selecting and explaining the best solution to solve the expediting correction or following up to ensure resolution
Answers the phone in a pleasant and professional manner
Document the resolution and follow up with the customer as needed
Maintains customer records by updating account information
Communicates effectively with other departments to resolve customer issues
Follow-up with the client on special cases presented by the customer to reach a solution
Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
How You'll Work.
Team & Collaboration
Communicates effectively with other departments to resolve customer issues
Communication Scope
Excellent communication skills
Applying for this Bilingual Customer Service Representative (In-Center) role?
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