BilingualCustomerServiceRepresentative

**This position is for an existing vacancy.** **WHAT DO WE DO?** We create solutions for the people who keep our world flowing. For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a diverse selection of engineered products and innovative system designs, focusing on customized solutions consisting of filtration, pump, spray, and valve products. **THE ROLE** Under the supervision of the Customer Service Supervisor, the Bilingual Customer Service Representative is responsible for the pricing, quoting, and order entry functions for John Brooks filtration products, associated with the day-to-day customer inquiries. The ultimate goal is to ensure total customer satisfaction while meeting or exceeding branch sales and profitability targets, among other targets. **DUTIES & RESPONSIBILITIES** **Ensure a timely, professional response to all customer inquiries by:** * Defining customer requirements – delivery, product, price, product identification, order status, etc. * Providing quality quotes * Coordinating with suppliers as necessary * Sending out technical information when appropriate * Providing feedback regarding order & shipment status * Referring advanced technical inquiries to the appropriate personnel **Efficient and timely entry of customer orders into order entry system by:** * Developing a detailed knowledge of the order entry system * Focusing on details – ensuring correct price, product number, description, etc. * Identifies any low stock/stock out issues and escalates it to the appropriate person(s) for review and action **Provide superior customer service by:** * Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts * Keeping customers informed of status of orders, inquiries, shipments, problems, etc. * Referring to others for technical recommendations as required * Exhibiting courtesy, patience, and displayi