Bush & Bush Law Group
personal injury law
BilingualCustomerServiceRepresentative
“Bilingual Customer Service Representative at Bush & Bush Law Group. Skills: Bilingual Customer Service. Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.. Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.”
What You'll Achieve.
providing outstanding service to our clients; contributing to their overall experience with our firm
Industry & Context.
Problem Resolution
What They're Looking For.
Must Have
Fluent in both English and Spanish is a must.
Nice to Have
some college education preferred, Previous experience in customer service, preferably in a legal or office environment., Proficient in using Microsoft Office Suite, familiarity with case management software is a plus., Ability to multitask, prioritize, and manage time effectively in a fast-paced environment., Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.
What You'll Do.
Manage incoming calls
and messages from clients and provide timely and accurate responses to their inquiries.
Collect and document essential information from clients regarding their cases
ensuring all necessary details are accurately logged.
Assist clients in navigating their cases by providing updates and information about the legal process.
Address and resolve client issues or concerns in a professional and empathetic manner
escalating complex situations to the appropriate team members when necessary.
Support administrative tasks as needed
and organizing client files.
How You'll Work.
Communication Scope
exceptional communication skills; customer-centric approach
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