A Team That Celebrates Wins Learns Together

BilingualCustomerServiceRepresentative

Montreal, Quebec, Canada FULL TIME Remote Friendly
The Brief

“Bilingual Customer Service Representative at A Team That Celebrates Wins Learns Together. Skills: Customer Service. Provide exceptional customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat.. Handle a high volume of inquiries, analyze issues, and deliver proactive solutions.”

What You'll Achieve.

Deliver exceptional service and building meaningful connections with customers.

Industry & Context.

Problems you'll solve

Analyze issues, and deliver proactive solutions.

What They're Looking For.

Must Have

Bilingual (verbal & written proficiency) in both French and English due to frequent interaction with internal/external English-speaking customers or employees outside of Quebec., Experience in a fast-paced customer service environment., technical skills and ability to navigate multiple systems.

Nice to Have

Empower: Inspire confidence and take initiative., Serve: Show genuine care and flexibility in helping customers., Grow: Embrace collaboration, feedback, and continuous learning., Call center experience will be considered a asset, especially within financial services.

What You'll Do.

Provide exceptional customer service to policyholders

and partners in French and English via inbound calls

Handle a high volume of inquiries

and deliver proactive solutions.

Use advanced technology and software to document interactions accurately and resolve concerns efficiently.

Stay informed about products

and industry regulations to provide accurate

How You'll Work.

Team & Collaboration

Collaborate with colleagues and other departments to resolve complex issues.

Free ATS check

Applying for this Bilingual Customer Service Representative role?

Most applicants get filtered before a human reads their resume. See if yours makes the cut.

How to Apply on Workday

  • Workday has a multi-step form — save your progress after every section.
  • "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
  • Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
  • Job requisition numbers are useful when following up with HR by email.

ANONYMOUS · UNFILTERED

What do employees actually say about A Team That Celebrates Wins Learns Together?

Real rants from real employees. Read before you apply.

Read Company Rants →