Company
Technology
BilingualCSRBAQ–ADASupport
Neural analysis suggests this role is
optimal for experienced candidates.
“Bilingual CSR BAQ – ADA Support. Skills: Customer service, Product knowledge. Provide excellent experience. Place selling points”
Industry & Context.
Resolve a problem
What They're Looking For.
Must Have
B2+ English level, High School diploma, Customer Service experience, Computer skills with MS Office, Ability to navigate multiple systems, Written/verbal communication experience, Customer Service skills
What You'll Do.
Provide excellent experience
Guide customers through services
Be knowledgeable of products
Answer incoming phone calls
Identify customer assistance needs
Ask appropriate questions
Listen actively to identify issues
Document required information
Resolve problems through resolution
Provide comprehensive follow-up
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
Role Description (Job Purpose) Your role as a Customer Service Representative consists in providing an excellent experience to the customer by placing selling points towards the different product options as well as guiding the customers through a complete array of services accessible to them. You must be knowledgeable of the products to provide a complete and satisfying customer service experience. Primary Responsibilities and Duties: Answer incoming phone calls from customers and identify the type of assistance the customer needs. Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. Resolve a problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up. The Company you will work for is equipping families with products that keep kids safe while still connecting them to friends and family. This results in freeing up time to experience the world in a positive way. ## Requirements Requirements * B2+ English level * High School diploma * Customer Service experience * Strong computer skills with MS Office experience and the ability to navigate multiple systems at once * Strong written/verbal communication experience * Strong Customer Service skills Soft Skills * Willingness to learn and a passion for helping people * Strong attention to detail and follow through * Flexibility to adapt to changes in a growing organization * Self-motivated, positive attitude, and a love for hard work Working Conditions * Growth and promotion opportunities * Free health care on site * Free mental care * Great working environment.
Applying for this Bilingual CSR BAQ – ADA Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.