Rbc
Finance / FinServ
BilingualCreditManagementResolutionOfficer
“Bilingual Credit Management Resolution Officer at Rbc. Skills: Credit Management, Client Experience, Bilingualism. Engage with clients through Outbound calls regarding outstanding payments on their credit cards, personal and business accounts. Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations”
What You'll Achieve.
Deliver an exceptional client experience; Build client loyalty & trust; Meet client’s financial obligations; Resolve problems at first point of contact; Protect client and shareholder interests
Industry & Context.
Problem resolution skills
Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST
What They're Looking For.
Must Have
Bilingualism (English and French) required
Nice to Have
Past experience in a customer service role where you provided a variety of needs-based solutions, Negotiation skills, Experience working in a team and metrics-based performance environment, Previous experience working in a Contact/Call Centre and in a fast paced financial and/or service industry, Fluency in Cantonese and/or Mandarin
What You'll Do.
Engage with clients through Outbound calls regarding outstanding payments on their credit cards
personal and business accounts
Educate & provide advice on credit solutions
negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
Focus on helping clients when they need us most
by responding empathetically to a variety of questions
offering solutions based on client’s financial situation
Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Manage risks by adhering to compliance routines
and controls to protect client and shareholder interests
How You'll Work.
Team & Collaboration
Maintain relationships with partners to work as one RBC; Contribute to team results by supporting all colleagues to be successful in meeting client needs; Experience working in a team
Communication Scope
Proven communication skills; Bilingualism (English and French) required
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