Voxidea-Stafi
Law Practice
BilingualContactCenterAgents
Neural analysis suggests this role is
optimal for Mid candidates.
“Bilingual Contact Center Agents at Voxidea-Stafi. Skills: customer service, appointment setting, interpretation, bilingual in English and Spanish or Portuguese. Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. Collect important information to understand client needs and assess how the firm can help”
Industry & Context.
Permanently resides in Latin America, Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection
What They're Looking For.
Must Have
bachelor’s degree, 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers, proficient in managing calendars and information flow with accuracy and efficiency, bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written, excellent organizational and time-management skills, maintains discretion and confidentiality when handling sensitive information, Permanently resides in Latin America, Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection
Nice to Have
previous experience in sales, customer service, or a legal background
What You'll Do.
Serve as the first contact for leads through phone or email
delivering a friendly and helpful experience
Collect important information to understand client needs and assess how the firm can help
Listen empathetically to individuals and guide them to appropriate resources within or outside the firm
Complete legal forms and manage records of customer interactions
Schedule and coordinate consultations with legal experts
Follow up with clients to ensure their needs are met or provide additional support
Handle administrative tasks such as booking appointments
and organizing paperwork
How You'll Work.
Communication Scope
bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written
Full Job Description
**Ready to grow your career from home? Your future begins here.** Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies. We’re hiring **Bilingual Contact Center Agents** to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨ **What you will be doing:** * Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝 * Collect important information to understand client needs and assess how the firm can help. 📝 * Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬 * Complete legal forms and manage records of customer interactions. 📋 * Schedule and coordinate consultations with legal experts. 📅 * Follow up with clients to ensure their needs are met or provide additional support. 🔄 * Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑 **Requirements** Our ideal candidate: * Holds a bachelor’s degree. 🎓 * Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼 * Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️ * Has previous experience in sales, customer service, or a legal background (preferred). 🏅 * Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️ * Demonstrates excellent organizational and time-management skills. 🏅 * Maintains discretion and confidentiality when handling sensitive information. 🔒 * Permanently resides in Latin America. 🌍 * Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻 **Benefits** * **Biweekly Payments:** Guaranteed with no deductions from our end. 💎 * **Long-Term Opportunities:** Build a lasting professio
Applying for this Bilingual Contact Center Agents role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Voxidea-Stafi?
Real rants from real employees. Read before you apply.