Truliant
Financial Services
BilingualCollectionsSpecialist
“Bilingual Collections Specialist at Truliant. Skills: Collections, Negotiation, Communication, Member service. Managing the collection process for delinquent accounts. Engaging with members to notify of delinquent status and initiate collecting on loans, credit cards, and overdraft deposit accounts”
What You'll Achieve.
Maintain a high level of customer service; Resolve outstanding balances in a timely and efficient manner; Mitigate Truliant’s risk of loss while preserving member retention and promoting member loyalty; Consistently meet or exceed established Credit Union service standards, key performance metrics, and departmental service level agreements; Improve overall team performance; Reduce delinquency rates; Improve collection efficiency
Industry & Context.
Excellent problem-solving skills; Ability to handle difficult conversations with members effectively
Must be able to work in a general office environment, Must be able to sit at a desk for long periods of time and use a computer, Occasional standing, walking, bending, and stooping required, Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
What They're Looking For.
Must Have
Bilingual (English/Spanish) proficiency required, Minimum 5 years’ experience in financial services, call center, or collections environment required
Nice to Have
Knowledge of collection knowledge of bankruptcy concepts, repossessions and recovery is preferred, High school diploma or college education preferred
What You'll Do.
Managing the collection process for delinquent accounts
Engaging with members to notify of delinquent status and initiate collecting on loans
and overdraft deposit accounts
Utilizing skip-tracing techniques and tools
Assisting members in understanding financial obligations
and establishing repayment plans
Documenting all communication
Making decisions using ethical collection techniques and financial analysis
Handling high volumes of in and outbound calls and servicing requests via email
Monitoring member accounts and identifying signs of potential financial distress
Responding to internal and external member inquiries and concerns
Following credit union policies and guidelines
Processing recommendations for repossession
Performing detailed research and compiling documentation for charge off disputes
How You'll Work.
Team & Collaboration
Provides mentoring and support to Collections Specialists I; Collaborates with other team members and departments to resolve complex member issues
Communication Scope
Excellent communication skills in English, both verbal and written; Professionalism and empathy
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