Rbc
BilingualClientTransactionsServiceAssociate
“Bilingual Client Transactions Service Associate at Rbc. Skills: Client Transactions Service, Relationship Management, Problem Resolution, Service Quality, Bilingualism. Act as a central point of contact and relationship manager to the Dominion Securities (DS) Front Office personnel as it pertains to Operations matters. Be a point of escalation for service quality and problem resolution, operational inquiries, and issues / opportunities management”
What You'll Achieve.
ensure a seamless operations service experience; Advocate for Service Level Agreement performance and delivery; enhance interdependency performance; ensuring equitable balance between service efficiency and effectiveness and the client experience; drive innovation; grow professionally; create value for our clients and communities
Industry & Context.
problem resolution; research and investigate inquiries and issues; resolve concerns; research and resolve operations-related matters; Analyzes root cause and recommends solutions/action plan
Flexibility to work from 10:00am to 6:00pm
What They're Looking For.
Must Have
Bilingualism (English and French) required, 1+ year prior securities, banking, technology and/or job specific related industry experience, Exceptional relationship management and analytical skills, Ability to communicate and partner effectively with Front Office professionals (Investment Advisors, Assistants, Branch/Front OfficeAdministrators, Branch/Front Office Managers), to research and resolve operations-related matters, Flexibility to work from 10:00am to 6:00pm
Nice to Have
CFA candidate considered a plus, Comfortable with working independently and adhering to committed deliverables in a fast-paced, dynamic work environment
What You'll Do.
Act as a central point of contact and relationship manager to the Dominion Securities (DS) Front Office personnel as it pertains to Operations matters
Be a point of escalation for service quality and problem resolution
operational inquiries
and issues / opportunities management
Liaise with the various operations’ processing centers-of-excellence to research and investigate inquiries and issues
resolve concerns and champion business requests to ensure a seamless operations service experience
Advocate for Service Level Agreement performance and delivery
Proactively identifies and monitors group service quality performance gaps/trends against established SLA standards
Analyzes root cause and recommends solutions/action plan
Provides advice and counsel for service quality efficiency and effectiveness and client care opportunities
Supports the implementation of change process of business strategies
evolving interdependencies related to service quality
problem resolution and related initiatives with field impact or specific to the group
Leverage internal/external contacts to address/resolve issues/opportunities
Develops and enhances relationships with Service Partners (DS Offices and various departments across Canadian Operations) to enhance interdependency performance
ensuring equitable balance between service efficiency and effectiveness and the client experience
How You'll Work.
Team & Collaboration
Liaise with the various operations’ processing centers-of-excellence; partner effectively with Front Office professionals; Develops and enhances relationships with Service Partners (DS Offices and various departments across Canadian Operations); working together; Collaboration; Collaboration
Communication Scope
Ability to communicate and partner effectively with Front Office professionals
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