BilingualClientServiceSpecialist,AdminAdvantage

Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the AdminAdvantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions. As a **Client Service Specialist** (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you. We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference. **Position Responsibilities:** * Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals. * Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients. * Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction. * Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation. * Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients. * Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements. **Qualifications:** * Proven experience in the financial services and/or insurance industry, with demonstrated accountability for end-to-end client portfolio management. * Fully bilingual in French and English, with the ability